Moving Through the Terminal

Curbside Assistance

Curbside Assistance is available from outdoor curbside areas or Canada Line to indoor check-in areas and is arranged through our 24/7 Customer Call Centre. Assistance is also available from the general public area inside the terminal to curbside areas outside. This service includes assisting customers with their wheelchair or mobility device, their baggage and providing any other mobility or guidance assistance.

YVR has designated Curbside Assistance drop-off and pick-up areas at the curb serving the Main Terminal and the South Terminal.

For passengers travelling to destinations in Canada, the United States or International, the Curbside Assistance drop-off location is located in each of the following locations feature an intercom call button featuring a large international symbol for accessibility:

Domestic (near Curbside Door 14 / check-in counters 25-40)
International (near Curbside Door 6 / check-in counters 150-199)
US (near Curbside Door 3 / check-in counters 253 - 298)

The large blue panel prominently displays a question mark symbol with a wheelchair icon, signaling availability for assistance. A button with text in English and French invites users to press for help.

For regional passengers travelling to destinations from the South Terminal, the Curbside Assistance drop-off location is at the main curbside area, between the Shuttle and Taxi drop-off stands.

Assistance can be requested upon arrival. Guests are encouraged to pre-arrange Curbside Assistance up to 48 hours in advance through our 24/7 Call Centre by phone at 604.207.7077, TTY/(TDD) 604.207.7070, or by email at [email protected].

Moving Through the Terminals

Passengers wanting assistance to and from the boarding gate, as well as with boarding or deplaning an aircraft, are encouraged to advise their airline when making travel arrangements — at least 48 hours prior to travel. A complete list of airlines serving YVR is available on our website. Upon arrival, speak with your airline representative for assistance. Additionally, YVR Customer Care counters offer short-term use of self-push wheelchairs in the public areas of the airport.

In addition to booking assistance directly with the airline, in certain circumstances some Domestic airlines may issue a gate pass to a non-passenger to escort the traveller who needs assistance through pre-board screening and to their departure gate. This policy may vary for each Domestic airline and we encourage passengers to contact their airline at least 48 hours prior to travel for more detailed information. Please note: if a gate pass is authorized, the individual escorting will be required to present a valid government photo I.D. and will also be subjected to passenger pre-board screening.

Travelling to or from the Main terminal to the South Terminal? The South Terminal Shuttle resumed operations and includes stops at the International Terminal, Domestic Terminal, South Terminal and Floatplane dock. Visit To Airport South for pick-up locations and schedule information.

Nursing Pods

Mamava Nursing Pods are available for parents looking for privacy for nursing or pumping while travelling. The pods include two comfortable benches, outlets and USB ports, venitlation fans, shelf space, a mirror, and an accessible design. The Nursing Pods can be found post-security in the Domestic terminal at Gates B28, C41, or the U.S terminal at Gate E77. Unlock the pods with the free #Mamava app, or call Airport Operations at 604 207 7077 for further assistance.

Mamava nursing pod at YVR

Nursery Rooms

A nursery room equipped with comfortable seating and a changing area is available at the following locations:

Main Terminal

Pre-security in the U.S. Terminal, Departures Level 3
Post-security in the International Terminal at Gate D67.

South Terminal

Pre-security Level 2 (directly above Galiano Gifts)

With a large, quiet area where parents can have some privacy if feeding or changing, it can be accessed by request by calling Airport Operations at 604 207 7077.

A changing station is located within every washroom.

Wheelchairs

Passengers wanting assistance to and from the boarding gate, as well as with boarding or deplaning an aircraft, are encouraged to advise their airline when making travel arrangements — at least 48 hours prior to travel. Self-push wheelchairs are available for our customers at any time. You can find the distinctive blue wheelchairs throughout the terminal at any Customer Information Counter.