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Frequently Asked Questions

How early should I arrive to the airport for my flight?

YVR strongly encourages all travellers flying from YVR to arrive at the airport early—ideally at least two hours ahead of domestic flights and at least three hours for U.S. and international flights. Planning ahead and utilizing available travel tech can help streamline your journey. Visit our Travel Planning page for more information. 

Where can I find flight departure and arrival times? 

You can find departure and arrival times for flights on our website. Simply navigate to the "Departures" or "Arrivals" pages to view real-time updates for flights departing from or arriving at YVR. Additionally, our Operational Snapshot provides access to the latest data and operational performance at YVR through a live dashboard.

What are the parking options at YVR? 

For detailed information about parking options available at YVR, please visit yvr.ca/parking.

How do I travel to and from YVR? 

YVR offers a variety of convenient transportation options, including shuttles, taxis, rideshare services, and the Canada Line. Visit our transportation page for more details and to plan your journey.

How can I make it to my gate more quickly? 

  • YVR EXPRESS - Passengers departing from YVR within Canada and to the United States have the option to streamline their experience through security screening with YVR EXPRESS. For more information about booking please click here. 
  • Passenger Journey Tool - The Passenger Journey tool outlines step-by-step guides to navigate the airport. You can access it by finding your departing flight information on YVR’s departures page and clicking “View Your Journey”.
  • Mobile Passport Control - MPC is a new app from US CBP that allows travellers to submit information digitally prior to moving through the border process, helping speed up the departures experience from YVR for those travelling to the U.S. For information on how it works, please visit this link. The MPC app can be downloaded for free from the Apple App store and Google Play.
  • ArriveCan - For those arriving from an international destination, you can use the ArriveCAN app to submit an advance declaration to save time as you clear Customs & Immigration. More information about ArriveCAN can be found here.
  • YVR TimeLine – This is a new digital tool designed to support passengers in reaching their gate on time. To use YVR TimeLine, simply scan the QR code located throughout security screening lanes and enter your flight number. The system will determine if you are at risk of missing your flight and provide instructions to assist you. 

My luggage is lost. Who do I contact?

For lost or delayed checked luggage, as well as items left onboard your aircraft, you must contact your airline directly. Airline contact information is available on our Airlines and Destinations page.

What if I need mobility assistance or have a service animal? 

For information about accessibility services and facilities at YVR, please visit our accessibility page or contact our customer service team for assistance. 

I lost an item at YVR. Where can I find the lost and found?

YVR's Lost and Found is in the U.S. Departures Terminal on Level 3 across from check-in counter number 280. It is open from 09:00 to 17:00 daily. Please complete the form on our Lost and Found page for any lost and found items from within the airport terminals and we will be in touch with you if we locate your item.

What’s open at the airport?

For the latest information on the hours of operation for our service providers, including shops, dining options, and other services, please visit our Shop, Dine, and Services page.

I have more questions, who can I ask?

For further assistance, please contact our customer service team at 604-207-7077 or email us at [email protected] — we're here to help!

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