Skip to main content

Information and Assistance

Our 24-hour Customer Care staff and Green Coat volunteers are here to help. For Customer Care questions, please contact us by phone at 604.207.7077, TTY/(TDD) 604.207.7070, by email at [email protected], or by twitter @yvrairport.

Customer Care Counters

Visit one of our 12 Customer Care counters to speak with a Customer Care representative, 24-hours a day. Find flight, airport and general tourism information, maps and messaging services available in 170 languages through our Language Line.

Customer Care Staff

Our team of friendly Customer Care representatives are here to make sure you have the best possible experience at YVR. Look for their blue jackets.

Green Coat Volunteers

Our friendly Green Coat Volunteers are located throughout the airport to provide a welcoming face, answer any questions and get you moving in the right direction. 

Interested in applying to join the Green Coat Program? Please check out our frequently asked questions to learn more. 


We use cookies to improve user experience, and by using this site, you consent to the use of cookies. Learn more and how to manage your preferences on our Privacy page.