Parking Frequently Asked Questions

There are many transportation options for getting to and from YVR, and when it comes to parking specifically, there are five unique lots at or near the airport. Follow the flowchart below to find the best parking option depending on what matters most to you.

Let’s go:

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Booking & Managing Your Reservation

How do I reserve online?

Go to the Book Parking page under the Parking tab on yvr.ca.

Select your booking dates and times.
Click Get Quote to view your available parking options.
Choose the parking product that best suits your needs.
Complete checkout by entering your personal, vehicle, and payment details.
Review and confirm your details in the right-side sidebar.
Click Reserve and Pay Now.
Once submitted, you will receive a confirmation email with a QR code to use for entry.

How early or late can I reserve parking?

You may reserve parking:

Up to six months before your travel date
At least four hours before your arrival

We recommend booking in advance to secure the best available rate and help ensure space is available in your preferred parking lot.

How long can I reserve parking for?

You can reserve parking for up to:

7 days in the Parkade
60 days in Value Long Term and jetSet YVR Parking
30 days for BCAA-discounted reservations in Value Long Term and jetSet YVR Parking

Which of the parking facilities can I reserve online, and why might a facility not be available at the time of booking?

Online reservations are currently available for:

Parkade, Value Long Term Lot, jetSet YVR Parking, and Gateway Valet

Online reservations are currently not available for:

South Terminal Parking (Main Lot, Overflow Lot and Floatplane Lot)
BCIT Aerospace Technology Campus – Student Lot

If an eligible facility does not appear for your selected dates, it may be fully booked for all or part of your stay, or your reservation may not meet the selected product’s booking conditions.

Can I reserve more than one car travelling on the same date?

Yes; however, you will need to make separate bookings.

How do I know that my reservation has been placed?

Once your payment is accepted, you will receive an online receipt followed by a confirmation email containing your booking reference, reservation details and QR code.

You can also view your reservation through the “Manage My Booking” page. Bring your QR code (either on your smartphone or printed) when arriving at the respective parking facility you reserved at.

What if I lose my booking confirmation or QR code?

Use the “Manage My Booking” page to look up your reservation and re-send the confirmation email. If you have an account, you can also sign in to view your reservations.

If your license plate is not recognized when you arrive:

Scan the QR code from your confirmation email.
If you cannot access the QR code, press the call button at the entrance for assistance locating your reservation.
If you encounter an issue when exiting, press the call button at the exit gate before making another payment.

If you are charged twice, retain the applicable receipts and contact the relevant parking team under Contact Us. Include your booking reference, vehicle license plate and copies of the receipts.

What happens if I want to bring a different vehicle to the one confirmed at booking?

Update the vehicle and license plate information through Manage My Booking at least four hours before your scheduled entry time.

If fewer than four hours remain, scan the confirmation QR code when entering. If the reservation is not recognized, press the call button for assistance. Otherwise, you may be charged the posted drive-up rate.

Rates, Payment & Charges

How are parking charges calculated?

Drive-Up Parking Rates: Charges are based on the facility, entry date and time, and calculated in half an hour increments until the maximum applicable fee is attained.
Pre-book Parking Rates: Charges are based on the facility, times and dates selected when the booking was made.
For Gateway Valet, an additional $20.00 Valet Fee will apply.

Is there an additional fee applied to reservations?

No reservation fee is applied to bookings made online (yvr.ca)

What payment methods are accepted?

Online: Visa, Mastercard and American Express
At the parking facility: Visa, Mastercard, American Express, and Interac debit
Cash is not accepted.

How do I know my payment details are secure?

The online booking system uses an encrypted connection and PCI-DSS-compliant payment processing to protect payment information. You can confirm that the connection is secure by looking for https:// and the padlock symbol in your browser.

For more information about how YVR handles personal information, review the YVR Privacy Policy.

Can I receive a BCAA discount on parking?

BCAA members may be eligible for a discounted rate when booking online for Value Long Term Lot or jetSet. Enter your BCAA membership number when requesting a quote.

The BCAA rate is only available when booking or amending online at least four hours before your scheduled entry time. It does not apply to unbooked additional time charged when exiting.

BCAA discounts for VLT and jetSet are valid for Booking Periods of up to 30 days.

Can I earn Aeroplan points?

Aeroplan points are not currently awarded for parking stays.

Reservation Changes, Cancellations & Refunds

What happens if I need to cancel or amend my booking?

You can cancel or amend bookings up to four hours prior to your booked vehicle drop-off time at no charge. Click on the “Manage My Booking” button at the top of the parking homepage. You can amend all your details including your registered vehicle and license plate details and entry and exit dates up to four hours prior to your booked entrance time. This cancellation rule applies to the parking booking; jetSet car wash/detailing cancellations are addressed separately below.

How do I amend or cancel my reservation, and will I receive a refund?

You may amend or cancel your reservation through “Manage My Booking” at least four hours before your scheduled entry time. You can update your vehicle and licence plate information, as well as your entry and exit dates and times. If you cancel within the permitted timeframe, your refund will be processed automatically.

Cancellations made fewer than four hours before the scheduled entry time, unused reservations, late arrivals and early departures are generally not eligible for a refund. Exceptions may apply in the specific circumstances described below.

For other refund requests, contact the applicable parking team (under Contact Us). Always include your booking reference number and, where relevant, your receipts, flight itinerary or cancellation confirmation, and any other documentation supporting your request.

For jetSet, we recommend raising refund requests in person with the jetSet team before completing check-in or before leaving the facility, depending on when the issue arises. This allows the team to review and address the matter at the time.

What if my flight is delayed, cancelled, or my travel plans change?

At least four hours before your scheduled entry: Amend or cancel your reservation through Manage My Booking.
Flight cancelled fewer than four hours before your scheduled entry: Contact the applicable parking team (see Contact Us below) within 48 hours of your scheduled entry time. Include your booking reference and documentation confirming the flight cancellation.
Return delayed after you have parked: Your vehicle may remain parked, but additional charges will apply if you exit after your booked exit time.
Drive-up parking: Parking purchased without a reservation is not refundable because of flight delays, cancellations, schedule changes, late arrivals or early returns.
jetSet and Gateway Valet additional services: If you booked an additional service, such as car wash or detailing, contact jetSet or Gateway Valet as soon as possible if your expected return time changes. This will allow the vehicle preparation schedule to be adjusted where possible.

What if I entered the wrong information or made an error when booking or using the parking facility?

Review your parking facility, dates and times, vehicle information, and license plate before completing your reservation.

Corrections can be made through the “Manage My Booking” page at least four hours before your scheduled entry time. Errors identified after this deadline do not automatically qualify for a refund and will only be considered where an exception is provided under the Parking Terms and Conditions or these FAQs.

What happens if I enter the parking lot prior to my confirmed booking time?

If you plan to enter more than two hours before your scheduled entry time, amend your reservation through the “Manage My Booking” page at least four hours before the scheduled entry time.

If the reservation cannot be amended before arrival, you will be charged for the additional parking time at the applicable drive-up rate.

What happens if I enter the parking lot later than my confirmed booking time?

You may still use your registered license plate or confirmation QR code to enter. Your scheduled exit time will not change, and no refund will be provided for the unused portion of your reservation. Additional charges will apply if you exit after the scheduled exit time.

What happens if I exit the parking lot later than my confirmed booking time?

If you exit after your scheduled exit time, you will be charged for the additional parking time at the applicable drive-up rate.

Discounted rates, including BCAA rates, are only available when reserving or amending online at least four hours before the scheduled entry time and do not apply to the additional time not included in the reservation.

What happens if I exit the parking lot earlier than what I pre-booked?

YVR does not provide refunds if visitors leave earlier than their pre-booked parking period.

Parking Directions & Access

What should I do when arriving for pre-booked parking or valet service?

Bring your confirmation QR code and use the vehicle registered to your reservation. Follow airport signs to the parking facility shown in your booking confirmation.

Parkade and Value Long Term Lot

Approach the entrance slowly and stop before the gate arm.
Wait for the system to recognize your license plate, press the green button to dispense a green token.
Take and keep the token for your exit at the end of your booking period.
If no token is dispensed, scan your QR code. Press the call button for assistance if required.

At the end of your booking period: Approach the exit slowly and stop before the gate arm. Insert the token at an express exit gate and pay any additional amount owing (if applicable).

jetSet YVR Parking

Approach the entrance slowly and stop before the gate arm.
Press the button to open the entrance gate.
Park at the front-most stall of one of the Arrivals drive lanes. Follow directions of jetSet staff if provided.
Take your belongings into the jetSet building.
Complete check-in, leave your keys with the attendant and retain your Key Collection Ticket.
Take the jetSet shuttle to the terminal.

The facility is staffed 24 hours a day, and the shuttle operates approximately every 20 minutes, subject to traffic and operating conditions.

At the end of your booking period: Take the shuttle from either the International or Domestic Level 3 Courtesy Shuttle stop. Use your Key Collection Ticket to retrieve your keys and collect your vehicle from the Vehicle Collection Area.

Gateway Valet

Drive to either Gateway Valet drop-off location on Departures Level 3:
- For US Departures Drop-Off: Near the entrance to the Fairmont Hotel (by Curbside Door #1).
- For International and Domestic Departures Drop-Off: Outside the Graham Clarke Atrium (by Curbside Door #8).
Complete check-in with the Valet Attendant.

Gateway Valet will park your vehicle for the duration of your trip and return it to one of two designated pick-up locations when you return to YVR. Visit the Gateway Valet office on the Arrivals Level for vehicle pick-up instructions.

For International/US Arrivals Pick-Up: Outside International Arrivals Level 2 (Curbside Door #18).
For Domestic Arrivals Pick-Up: Domestic Arrivals Level 1 (Curbside Door #24).

Where do I park in the Parkade, Value Long Term Lot?

You may park in any unoccupied, unmarked stall.

How do I travel between the parking facility and the Main Terminal?

Parkade: The terminal is a short walk away and can be accessed from Domestic Levels 1, International Level 2, or Departures Level 3.
Value Long Term Lot: Take the Canada Line between Templeton and YVR–Airport stations during operating hours. Travel between these stations is complimentary. When the Canada Line is not in service, take the Value Long Term courtesy shuttle from courtesy shuttle stops located at International/US Departures (Curbside Door #5) or Domestic Departures (Curbside Door #16). An approximate wait time for the shuttle is available at the shuttle stops.
jetSet: Take the A2 shuttle between jetSet and the Level 3 Courtesy Shuttle stops outside Door #5 or Door #16. The shuttle stops at all stops and operates approximately every 20 minutes, subject to traffic and operating conditions. An approximate wait time for the shuttle is available at the shuttle stops.
Gateway Valet: Gateway Valet Drop-Off and Pick-Up locations are conveniently located on the Main Terminal curbs.

How do I exit the Parkade and Value Long Term parking lot?

When you return from your trip, simply put your token into the token acceptor slot at one of our express exit gates. The exit gate will then open to let you out.

Vehicle Eligibility & Restrictions

Can I make a reservation for a motorcycle, oversized vehicle or a trailer?

Reservations cannot be made for oversized vehicles or motorcycles. Oversize vehicles may only be accommodated at Value Long Term Parking or jetSet Parking with advance authorization. You must contact us before arrival to request authorization; accommodation is not guaranteed. Oversize vehicles parked without prior authorization may be ticketed and/or towed at the owner’s expense. Refer to the vehicle height-restrictions question below for height restrictions on oversized vehicles.

What are the vehicle height restrictions?

Parkade: 6’6” (2 meters)
Value Long Term Lot, jetSet and Gateway Valet: 11’9” (3.6 meters)

Please contact our parking office ([email protected]) for information on where to park over-height vehicles.

How do I book accessible parking?

Reserve your preferred parking facility through the regular booking process. Accessible stalls cannot be reserved individually and are available on a first-come, first-served basis. Advise staff members at jetSet and Gateway Valet check-in if you would like to be allocated an accessible stall.

Accessible stalls are available at all YVR parking facilities. A valid accessible parking permit must be displayed in the vehicle. The A2 jetSet Shuttle Bus and A3 Value Long Term Shuttle Bus taking passengers to and from the Main Terminal is equipped with wheelchair lifts.

Are EV charging stations available? Can I reserve them?

EV charging is available at Parkade, Value Long Term, jetSet YVR Parking, South Terminal, and Gateway Valet and is subject to availability. A charging stall cannot be guaranteed, nor can it be reserved.

Advise staff members at jetSet and Gateway Valet check-in if you would like to request EV charging. We cannot guarantee that your vehicle will be fully charged when you return.

Vehicle Damage & Incidents

What should I do if my vehicle is vandalized or damaged while parked at YVR?

Report the incident to Airport Operations at 604-207-7077 before leaving the parking facility.

Provide your parking location, vehicle license plate, booking reference or receipt, and the approximate time the incident occurred. Take photographs of the vehicle and surrounding area where possible.

For suspected criminal activity, contact Richmond RCMP Non-Emergency at 604-278-1212 and notify your insurance provider. Refer to the Parking Terms and Conditions for more information.

What should I do if I notice damage when collecting my vehicle from jetSet or Gateway Valet?

Report the damage to the jetSet or Gateway Valet team before leaving the facility or designated pick-up location. This allows the team to inspect the vehicle, document the concern and begin a review.

Provide your booking reference, vehicle collection or key ticket, and photographs where possible. If you discover the damage after leaving, contact the applicable team immediately; however, the ability to investigate may be limited.

What should I do if my vehicle will not start or cannot be driven?

Contact parking staff before arranging roadside assistance or towing:

At an entrance or exit, press the call button.
At jetSet or Gateway Valet, speak with the on-site team.
At another parking location, contact Airport Operations at 604-207-7077.

Car Wash & Detailing Service (jetSet & Gateway Valet)

How do I book, amend or cancel a car wash or detailing service?

Online Reservation for jetSet and Gateway Valet: Add the service when making your reservation, where available. Amend or cancel it through Manage My Booking at least four hours before your scheduled entry time.
jetSet kiosk purchases: If a service is added during kiosk check-in, it may be changed or cancelled before check-in is completed. Once your vehicle has been checked in, the car wash/detailing service cannot be cancelled or amended.
Gateway Valet Drive-up: In the case where an online reservation was not made for Gateway Valet, inform the Gateway Valet staff members at check-in to reserve a car wash or detailing service.

Do I need to remove personal belongings or child seats before my vehicle is detailed?

Remove valuables and loose belongings before check-in, including items in the trunk if the trunk is to be cleaned.

The detailing provider will not remove or reinstall child seats or other securely installed equipment. Areas obstructed by these items may not be fully cleaned.

What happens to my car after I drop off my keys with the jetSet attendant?

The jetSet staff will move your vehicle to the storage area within the jetSet facility. Vehicles will remain at the jetSet facility for the duration of your parking. If you purchase car wash/detailing services, the jetSet attendant will hand off your keys to a third party who will move your vehicle to an off-site facility to perform the pre-reserved services. Upon completion of the services, your vehicle will be moved back to jetSet. Prior to your scheduled return, the jetSet attendant will move your vehicle to the designated pick-up area.

What happens if I return earlier than my scheduled return time and my vehicle is being detailed?

Car wash and detailing services are scheduled based on the return time provided in your booking. If your plans change and you expect to return earlier, contact jetSet or Gateway Valet as soon as possible.

If your vehicle has already been transferred off-site for detailing, it may not be immediately available. The team will make reasonable efforts to have it returned as soon as possible, but availability before your originally scheduled return time cannot be guaranteed.

Why has my vehicle’s mileage increased or fuel level changed after a jetSet car wash/detailing service?

jetSet car wash/detailing services are completed at an off-site facility. Your vehicle is therefore driven between jetSet and the detailing facility, which will result in additional mileage and some fuel consumption. This is a normal part of providing the service. Vehicle mileage is recorded as part of the transfer process for operational tracking and oversight.

What should I do if I have a concern with my Gateway Valet or jetSet car wash/detailing service?

Raise the concern as soon as possible. Contact Gateway Valet at [email protected], or jetSet YVR Parking at [email protected], or speak to the team prior to leaving the facility. The relevant team will document the concern, coordinate any required review with the detailing provider and follow up regarding rework, a refund or another appropriate resolution, as applicable as per the Terms and Conditions.

Contact Us

For inquiries about the Parkade, Value Long Term Lot and South Terminal Parking:

Email: [email protected]
Telephone: (604) 276-7739 (M-F from 8:00 am to 4:00 pm PST)
Mailing Address: Parking & Ground Transportation Office
PO Box 44638 YVR Domestic Terminal RPO
Richmond BC V7B 1W2

For inquiries about jetSet:

Email: [email protected]

For inquiries about Gateway Valet:

Email: [email protected]

For inquiries about Plaza Premium Lounge:

Email: [email protected]
Telephone: (778) 957-5755 (during lounge hours only)