We want your feedback
YVR public engagement is underway and we want your input. We are looking to hear directly from the public and passengers impacted by the disruption to air travel in December and January
The public engagement process is in addition to the operational review YVR is undertaking across the airport community, including airlines, partners, suppliers, and employees.
We would like to hear from passengers who travelled to or from the airport during the months of December 2022 and January 2023 as well as members of the public who were impacted by the travel disruption during the holiday season. The engagement will use a mix of consultation methods, including an online feedback form, virtual focus groups and panels, and written submissions to help ensure a diversity of experiences are included, such as travellers with mobility considerations or varying language or communication needs.
Public engagement is being conducted in two phases
Between January 31, 2023, through February 21, 2023, YVR is looking for feedback and comments on a variety of topics including communication, services, support requirements, and potential services to support travellers during any future travel disruptions.
Get involved by visiting the engagement site and filling out our feedback form.
Or providing a written response by email to [email protected]. Or by post to:
YVR Public Engagement
PO Box 44638
YVR Domestic Terminal RPO
Richmond, BC, Canada
Feedback received during this engagement will be considered along with recommendations from the After-Action Review, and will be summarized and shared with the public.. This exercise will allow YVR to continue to work across the aviation ecosystem to enhance the overall travel experience for passengers.
Phase 1During Phase 1, participants were asked to share input on areas of interest including topics and methods of engagement for Phase 2. YVR received 283 responses to the Phase 1 survey.
To view our News Release on this topic including comments from YVR President & CEO Tamara Vrooman click HERE.
YVR strives to ensure our engagement processes are accessible as possible for all individuals. If you are someone who would benefit from any accessibility accommodations to help participate, please email us at [email protected].