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FAQ

TAKECARE

What is YVR TAKEcare?

YVR TAKEcare is an operational program and health and safety campaign designed to help people move through the airport safely and with confidence.

The program is based on four key pillars:

  • Adaptable and Flexible: monitoring evolving government, health authority and industry expert directives to ensure this program remains up to date.
  • Clear Communication: sharing clear information at every step of the passenger journey and airport process to ensure all airport visitors are equipped with the proper information to safeguard their well-being while at the airport.
  • Improved Processes: streamlining airport processes to ensure a seamless, touchless and physically distanced travel experience wherever possible by investing in new technologies and reconfiguring airport infrastructure. 
  • New & Enhanced Measures: ensuring all the latest health and safety standards and preventative measures are in place by following direction of health authorities, incorporating industry best practices and collaborating with our business partners.

The program takes a multi-layered approach to ensure the health and well-being of airport visitors, containing many elements that have already been in place at YVR.

Current measures include:

  • Requiring mandatory face coverings to be worn at all times while in the terminal
  • Displaying clear physical distancing signage throughout the passenger journey
  • Facilitating temperature screening
  • Increasing cleaning across all high-touch areas
  • Installing plexiglass at counters
  • Placing TAKEcare team members at key locations throughout the airport
  • Providing additional hand sanitizer throughout the airport
  • Requesting that only travellers with a valid ticket and employees enter YVR 

How are you enforcing the YVR TAKEcare program?

We all have a role to play during the pandemic. We are strongly encouraging people to follow these rules for their own health and well-being. We will have additional TAKEcare team members on the floor to politely educate airport visitors directly about the program requirements and new measures such as face coverings.

What are you doing to keep YVR TAKEcare up to date?

We continue to work closely with various government partners, including the Public Health Agency of Canada, Transport Canada, the Government of B.C. and others to help inform and keep on top of all new and evolving directives related to COVID-19.

While YVR TAKEcare is our program in Vancouver, we are also working closely with other airports to ensure a consistent approach across the country through the Canadian Airports Council.

How often are you cleaning high-touch areas?

Cleaning has been increased across all high-touch areas. We have established an enhanced cleaning team that can clean up to 18,000 square feet of the terminal per hour, with a focus on sanitizing key surfaces, including border kiosks, jet bridges, handrails, other touch surfaces and washrooms.

Are you enforcing physical distancing?

We all have a role to play during the pandemic and we are asking that airport visitors respect our requirements, including physical distancing where possible.

We have regular announcements with physical distancing recommendations as well as additional signage across the terminal, including in our line-up queues. We are also delineating queues with floor markings reminding people of the importance of physical distancing.

Are you providing masks?

It is each individual’s responsibility to have the appropriate face covering and there are a number of great resources including the Public Health Agency of Canada’s website with instructions for making an acceptable non-medical face covering.

What are the exemptions to the mask policy?

The exceptions are children under the age of two or if an individual has a respiratory condition or has a disability where it is not feasible to wear a face covering. 

COVID-19: REQUIREMENTS, MEASURES, DIRECTIVES & RESTRICTIONS

 Are there any additional measures in place for flights within Canada?

The Government of Canada requires all air operators to conduct a health check on travellers before they board a flight within Canada or departing from Canada. Any traveller presenting symptoms of COVID-19 will need to wait 14 days before they are able to fly or will need to provide a medical certificate indicating that the symptoms they are exhibiting are not related to COVID-19. All air passengers are required to have a non-medical mask or face covering to cover their mouth and nose during travel. Travellers will be asked to cover their mouth and nose at airport screening points, when they cannot physically distance from others, or as directed by airline employees or public health officials.

How do I know if anyone on my recent flight tested positive for COVID-19?

Flights that had passengers test positive for COVID-19 are listed on the Government of Canada website: Exposure on flights, cruise ships and at mass gatherings. Please check this page frequently if you have travelled recently. 

Do I have to self-isolate if I'm travelling to Canada?

Yes. Under the direction of PHAC, all incoming international travellers, no matter where their country of origin, are required to undergo supervised quarantine at government-approved accommodation for three days before proceeding home for a total 14-day quarantine. For more information visit the Government of Canada’s website here.

I have a connecting flight through YVR. What does this mean for me?  

All incoming international travellers are required to undergo three-day quarantine at government-approved accommodation. Upon receiving a negative test, you are approved to continue the remainder of your travel to your final destination where you are required to complete 14-day self isolation.

Where can I find more information about the border measures and travel restrictions in place?

Information about current border measures and travel restrictions can be found here.

How do I file my self-isolation plan?

All arriving international passengers from outside Canada, regardless of their final destination, are required to complete a self-isolation plan before or upon arrival at YVR through the ArriveCAN app. Find more information on how to use ArriveCAN here.

What are the testing requirements when travelling to Canada?

All travellers must take a COVID-19 PCR test 72 hours prior to their scheduled flight, at their own cost. Before departure, travellers should use ArriveCAN to enter their quarantine plan information. You will need to provide the receipt once you land. Upon landing in Canada, travellers must take a COVID-19 PCR test upon arrival at the airport. An additional PCR test will be required on day eight.

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