Advisory: New travel requirements at YVR.
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FAQ

TAKECARE

What is YVR TAKEcare?

YVR TAKEcare is an operational program and health and safety campaign designed to help people move through the airport safely and with confidence.

The program is based on four key pillars:

  • Improved Processes: streamlining airport processes to ensure a seamless, touchless and physically distanced travel experience wherever possible by investing in new technologies and reconfiguring airport infrastructure. 
  • New & Enhanced Measures: ensuring all the latest health and safety standards and preventative measures are in place by following direction of health authorities, incorporating industry best practices and collaborating with our business partners.
  • Clear Communication: sharing clear information at every step of the passenger journey and airport process to ensure all airport visitors are equipped with the proper information to safeguard their well-being while at the airport.
  • Adaptable and Flexible: monitoring evolving government, health authority and industry expert directives to ensure this program remains up to date. 

The program takes a multi-layered approach to ensure the health and well-being of airport visitors, containing many elements that have already been in place at YVR.

Current measures include:

  • Asking that face coverings be worn at all times while in the public areas of the terminal
  • Requesting that only travellers with a valid ticket and employees enter YVR
  • Increasing cleaning across all high-touch areas
  • Providing additional hand sanitizer throughout the airport
  • Installing plexiglass at counters
  • Placing TAKEcare team members at key locations throughout the airport
  • Displaying clear physical distancing signage throughout the passenger journey
  • Facilitating temperature screening

How are you enforcing the YVR TAKEcare program?

We all have a role to play during the pandemic. We are strongly encouraging people to follow these rules for their own health and well-being. We will have additional TAKEcare team members on the floor to politely educate airport visitors directly about the program requirements and new measures such as face coverings.

What are you doing to keep YVR TAKEcare up to date?

We continue to work closely with various government partners, including the Public Health Agency of Canada, Transport Canada, the Government of B.C. and others to help inform and keep on top of all new and evolving directives related to COVID-19.

While YVR TAKEcare is our program in Vancouver, we are also working closely with other airports to ensure a consistent approach across the country through the Canadian Airports Council.

How often are you cleaning high-touch areas?

Cleaning has been increased across all high-touch areas. We have established an enhanced cleaning team that can clean up to 18,000 square feet of the terminal per hour, with a focus on sanitizing key surfaces, including border kiosks, jet bridges, handrails, other touch surfaces and washrooms.

Are you enforcing physical distancing?

We all have a role to play during the pandemic and we are asking that airport visitors respect our requirements, including physical distancing where possible.

We have regular announcements with physical distancing recommendations as well as additional signage across the terminal, including in our line-up queues. We are also delineating queues with floor markings reminding people of the importance of physical distancing.

Are you providing masks?

It is each individual’s responsibility to have the appropriate face covering and there are a number of great resources including the Public Health Agency of Canada’s website with instructions for making an acceptable non-medical face covering.

What are the exemptions to the mask policy?

The exceptions are children under the age of two or if an individual has a respiratory condition or has a disability where it is not feasible to wear a face covering. 

COVID-19: REQUIREMENTS, MEASURES, DIRECTIVES & RESTRICTIONS

Are there any measures in place for flights within Canada?

The Government of Canada requires all air operators to conduct a health check on travellers before they board a flight within Canada or departing from Canada. Any traveller presenting symptoms of COVID-19 will need to wait 14 days before they are able to fly or will need to provide a medical certificate indicating that the symptoms they are exhibiting are not related to COVID-19. All air passengers are required to have a non-medical mask or face covering to cover their mouth and nose during travel. Travellers will be asked to cover their mouth and nose at airport screening points, when they cannot physically distance from others, or as directed by airline employees or public health officials.

How do I know if anyone on my recent flight tested positive for COVID-19?

Flights that had passengers test positive for COVID-19 are listed on the Government of Canada website: Exposure on flights, cruise ships and at mass gatherings. Please check this page frequently if you have travelled recently. 

Do I have to self-isolate if I'm travelling to Canada?

Yes. Under the direction of PHAC, all incoming travellers, no matter where their country of origin, will need to acknowledge that they are being asked to self-isolate for 14 days if they're arriving from any international location. They will be required to acknowledge this advice via official declaration on the electronic border kiosks upon arrival into Canada.

I have a connecting flight through YVR. What does this mean for me?  

Please note that all incoming travellers, no matter their country of origin, will face increased screening from CBSA officers, and PIK and NEXUS kiosks will require travellers to declare if they are experiencing symptoms such as coughing, difficulty breathing or fever. They also will need to acknowledge that they are being asked to self-isolate for 14 days at their final destination if they're arriving from any international location.

Please contact your airline for details about your connecting flight.

Where can I find more information about the border measures and travel restrictions in place?

Information about current border measures and travel restrictions can be found here.

What is the Government of British Columbia’s self-isolation plan requirement? Who does it apply to?

The Government of British Columbia requires all arriving passengers from outside Canada, regardless of their final destination, to complete a self-isolation plan before or upon arrival at YVR. Provincial officers will review each passenger’s self-isolation plan after they clear Customs and determine if the plan is approved or needs additional support. Those with approved plans will proceed to their home residence (or another identified accommodation) to self-isolate for 14 days. Passengers whose plans are insufficient or need additional support will be directed to an accommodation site to begin self-isolation, while outstanding details of the plan are put in place.

More information on the new self-isolation plan is available on the BC Government website.

When should I fill out the self-isolation plan?

The self-isolation plan can be submitted online at gov.bc.ca/returningtravellers or at the Self-Assessment Tool, through the BC COVID-19 Support App, or in-person on arrival at YVR. We recommend completing the plan in advance for a more efficient airport experience, especially for passengers with onward connecting flights.

How are arriving aircraft being cleaned?

Individual airlines are responsible for the cleanliness of their aircraft. Travellers with questions related to methods of cleaning airplanes are advised to reach out to specific airlines to better understand the precautions that have been put in place.

It is important to note that under the federal Quarantine Act, airlines are encouraged to advise PHAC if they have ill passengers on board before arrival in Canada. This allows PHAC to put in place appropriate measures for ill passengers before the aircraft arrives.

Are there plans to ban flights coming from high risk countries?

Decisions related to restricting flights from any foreign destination would be made by the Federal Government of Canada under the Quarantine Act. As always, travellers are advised to check with their airline before coming to the airport.

How many people have been referred to Quarantine Officers for health screening at YVR? Are the airport screening measures working effectively?

PHAC is the lead agency and body responsible for implementing health-screening measures at YVR. Please reach out to PHAC. 

I saw medical responders in gowns and masks dealing with a patient in the airport/on my aircraft, should I be concerned?

As per heightened public health measures due to the COVID-19 outbreak, all healthcare professionals and first responders will be wearing additional personal protective equipment (PPE) when responding to any medical calls with persons experiencing flu-like symptoms. Additional PPE may include masks, gowns, gloves, or other measures. This is not cause for alarm and does not constitute a correlation to COVID-19. Public health professionals will make necessary notifications if and when appropriate.

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