Today, Vancouver International Airport (YVR) began its engagement process to hear directly from the public and passengers impacted by the disruption to air travel in December and January. The public engagement process is in addition to the operational after-action review YVR is undertaking across the airport community, including airlines, partners, suppliers, and employees.
“We know passengers want an efficient experience when travelling, with all the various organizations involved in aviation working effectively together. That is the focus of our comprehensive technical and operational after-action review. We also need to ensure the voice of the traveller is heard. Through this public engagement process we will hear directly from passengers on how they want to be helped and supported, as well as informed, during times of operational disruption,” said Tamara Vrooman, President & CEO at Vancouver Airport Authority.
YVR would like to hear from passengers who travelled to or from the airport during the months of December 2022 and January 2023 as well as members of the public who were impacted by the travel disruption during the holiday season. The public engagement will use a mix of consultation methods, including an online feedback form, virtual focus groups and panels, and written submissions to help ensure a diversity of experiences are included, such as travellers with mobility considerations or varying language or communication needs.
YVR is hosting its public engagement in two phases. The first phase, beginning today through January 30, 2023, will invite participants to share input on key areas of interest and methods of engagement, and to register for participation in Phase 2. The second phase, spanning January 31, 2023, through February 21, 2023, will invite participants to provide input on communication, service, and support requirements.
To ensure the process is as open as possible, participation in Phase 1 is not a prerequisite for involvement in Phase 2—if someone becomes aware of the process after January 31, they will be able to participate in the Phase 2 engagement.
Feedback received during this engagement will be shared with the public in the coming months along with recommendations from the after-action review. This exercise will allow YVR to continue to work across the aviation ecosystem to enhance the overall travel experience for passengers.
“Connecting with our community is a core part of who we are, and public participation is fundamental to our ability to engage and interact, collect feedback and communicate openly. We look forward to the insights from this engagement,” concluded Vrooman. Please visit yvr.ca/publicengagement to learn more and participate in YVR’s public engagement.