Today, Vancouver International Airport (YVR) celebrated being named Best Airport in North America for a record 12 years in a row by the Skytrax World Airport Awards. Skytrax is recognized as the global benchmark of airport excellence with more than 21.65 million completed passenger questionnaires, making it the largest annual global airport customer satisfaction survey. The survey measures 39 elements in the airport travel experience including check-in, security, comfort, efficiency, signage, guest service, transportation, passenger amenities and friendliness. YVR is the only airport in the world to receive this designation for 12 consecutive years.
YVR also received the Skytrax COVID-19 Airport Excellence award, the only airport in Canada to do so. With the airport experience changing dramatically since early 2020, this new award recognizes those airports selected by passengers for providing the highest health, hygiene and safety protocols during the global pandemic. Passengers rated airports across key categories, such as COVID-19 information signage, access to hand sanitizer and terminal and washroom cleanliness.
"It’s an honour for YVR to be recognized as the best airport in North America for 12 years in a row. To also be recognized in the new award category of COVID-19 Airport Excellence, as one of the cleanest, safest and healthiest airports in the world, is a true testament to the expertise, hard work and dedication of our entire airport community,” said Tamara Vrooman, President & CEO, Vancouver Airport Authority. “Thank you to everyone who has contributed—from quickly implementing the ever-changing travel measures to operating the airport safely and with the highest levels of service delivery in our industry, this is something we can all be proud of.”
The airport plays a vital role in the region, enabling trade, travel and the exchange of knowledge, in service of the community and the economy that supports it. Since early 2020, YVR prioritized addressing what it means to operate an airport during a global pandemic and then beyond while maintaining its focus on delivering a safe and efficient passenger experience. Together, the Best Airport in North America and the COVID-19 Airport Excellence accolades reflect the strength of YVR and its role in the recovery and future growth of the region, province and country.
These awards come at a time when passenger numbers are increasing, and the world is slowly reopening to travel and tourism. YVR remains steadfast in ensuring a safe journey through the airport, which includes its TAKEcare program, a health and safety approach that places industry-leading health, safety and cleaning practices and protocols at the forefront of airport processes.
Please visit yvr.ca/ready for information and tips to prepare for your next trip through YVR.
Visit worldairportawards.com for more information about the awards.