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YVR becomes largest airport in Canada to achieve Level 1 Airport Customer Experience accreditation

Vancouver International Airport has received Level 1 Customer Experience Accreditation by Airports Council International (ACI), an achievement that showcases YVR’s focus on delivering the best possible experience to passengers and the airport community.


The Customer Experience Accreditation builds on airports’ long-term capacity to enhance customer experience management. As a Level 1 Customer Experience Accredited airport, this further recognizes YVR’s efforts in prioritizing customer experience, through the airport’s thorough understanding of passenger expectations, satisfaction, comments, and complaints. 


ACI’s customer experience management framework provides airports, service providers, and stakeholders with the help they need in managing customer experiences, establishing common goals surrounding a shared customer experience vision. 


YVR becomes the second airport in Canada to achieve this designation. We are proud of the efforts that have been made to provide a smooth and seamless airport experience for everyone.

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