At YVR, one of our top priorities is providing a positive and accessible experience for everyone.
We invest more than $1 million every year in groups such as the CNIB Foundation. Community partnerships like the one with the CNIB help us further deliver on our commitment to accessibility. We strive to ensure every one of our passengers have a seamless airport experience, including passengers with accessibility challenges, because we believe that everyone who wants to fly should be able to fly.
On Thursday, November 28, we hosted the third annual airport experience tour with CNIB. Participants who are blind or partially sighted had the opportunity to experience the check-in process, learn about the security screening process with CATSA, get familiar with the boarding process in addition to the customs processes with CBSA.
We also had the group of 14 participants trial AIRA, a new smartphone wayfinding service that YVR launched back in early October. Participants were asked to use AIRA to navigate the airport terminal, purchase refreshments, and find their gate. We hope that this new addition to our range of accessibility features makes it easier for blind or partially sighted passengers navigate the airport.
YVR’s community investment program allows us to work with community partners like the CNIB Foundation to create shared value in the community. Our partners provide us with valuable insight on how we can continue to evolve and improve accessibility at YVR.