We should all be very proud of YVR this year. Your airport continued to succeed—connecting more people and products to the world, providing more social and economic benefits for the region and leading the aviation industry in sustainability. Without a doubt, 2019 was testament to the strength of our unique, community-based, not-for-profit business model, which ensures we constantly improve the airport for everyone.
Let’s look back at some of the year’s major highlights . . .
Over the next 20 years, we will be building up to 75 projects to ensure YVR meets the demands of growth. In June, we celebrated a major milestone with a steel-topping ceremony for Pier D, which remains on schedule to open in Summer 2020.
At the same time, we made great progress on our new Parkade and Central Utilities Building. These new buildings will sit on top of one of Canada’s largest geoexchange plants. Read more about it here.
We relaunched our popular jetSet Parking project in March. The new jetSet parking provides ultra-efficient and high-value service for our passengers.
We’re opening more than 20 new food and beverage concepts over the next two years as part of our enhanced food and beverage program. This year, we celebrated the opening of Urban Crave, illy Caffè, Joe and the Juice and Sal y Limon. Stay tuned for more great offerings in 2020!
We recently announced that our BorderXpress kiosks are now being used at the NEXUS lines. This is a big win for us as it makes YVR the first Canadian airport to offer NEXUS members a more seamless border clearance process.
Thanks to our airline partners, we will surpass a record 26 million passengers this year. We welcomed several new services from Air Transat and WestJet in 2019. And recently, we welcomed Air Canada’s new service to Auckland, a great destination that will further establish YVR as a Trans-Pacific hub.
We successfully completed year 2 of the historic, 30-year Musqueam Indian Band-YVR Airport Sustainability & Friendship Agreement. In 2019, we provided 13 scholarships to Musqueam students and we saw over 90 Musqueam members—10 per cent of the Musqueam Band population—working at YVR.
We strive to be a leader in environmental management and sustainability, and in 2019 we made great progress, having been selected as the Canadian airport to participate in a bioport feasibility study with industry-leading partners. Read more here.
We continued to deliver exceptional customer care to everyone, with new accessible features such as video interpretation, a nursing pod, free use of the Aira app and more. And we hosted our first Open House & Inclusive Hiring Fair to support accessibility. I look forward to hosting many more.
We once again received the Skytrax award for Best Airport in North America—for a record 10 years in a row!
We announced the retirement of our Board Chair, Mary Jordan, who served an impressive 15-year tenure on our Board of Directors. And we were delighted to welcome Annalisa King as our new Board Chair.
Finally, it was with mixed emotions that I announced my retirement, effective June 30, 2020. After nearly 7 years with YVR as President & CEO, I will be stepping down. It has been an incredible honour to work for such an amazing organization. And I want to stress that it’s only because of your ongoing support that we have been so successful.
So, on behalf of YVR, I want to thank you for your continued support. We wish you a Happy Holidays and the best of luck in the new year.