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Craig's Corner: The Year Ahead

2017 is off to a  flying start. In the first two months we have celebrated our new airline partner, Capital Airlines, launched YVR’s Flight Plan—our future roadmap—and a new Master Plan consultation phase at our annual Greater Vancouver Board of Trade presentation, celebrated our new restaurant partner, Lift Bar & Grill, hosted an event for Air North’s 40th anniversary and welcomed Air Canada and their new service to Dallas.

And over the next 10 months, we anticipate the pace to pick up even further—starting with air services.  This includes Air Canada, which will launch new services to San Diego, Los Angeles, San Jose, Phoenix, Denver, Nagoya, Frankfurt, Taipei and Gatwick. Cathay Pacific will introduce its new Airbus A350-900 aircraft on March 28—marking the first time this high-tech aircraft will land in Canada. And, of course, we are excited to welcome back British Airways and its Airbus A380 on May 30. This summer, China Airlines will also start new service to Taipei and we will welcome our new partner, Hong Kong Airlines.

We have a couple of new products coming out that will greatly enhance the customer experience. This includes a new version of our industry-leading BorderXpress kiosks, which will be compatible with governments around the world and will include an improved interface and facial recognition.  We have also been trialing a new self-bag drop system in the Domestic terminal and will continue to work towards its implementation.

As discussed recently, we will start work this year on the Pier D expansion project. This will include new gates, stores and terminal for our international passengers and partners. In addition to featuring new art, the space will include a rainforest centerpiece—bringing the outside in. And at the same time, we will start work on our ambitious Transborder expansion, where we will build out our US check in area and create a new “Pier F” for our airline partners.

Outside the terminal, we are anticipating breaking ground on two major projects this year that will greatly improve the passenger experience and help us reach our ambitious sustainability targets. More details on these will be revealed in the coming months.

Of course, there’s even more—our Annual Public Meeting in May, a host of festivals and events in the summer, our Runway End Safety Area construction projects, our second annual Community Chill Out Day, and so on. We are constantly growing and improving and thanks to your support we are on track to reach our ambitious target of 25 million passengers by 2020. So thank you in advance for your patience. Things will get a bit busy this year, but the end goal remains our focus: to deliver a remarkable airport experience to our customers, our communities and our partners.

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