Arriving Cruise Ship Passengers

Arriving Cruise Ship Passengers

Canadian Arrivals:

Cruise ship passengers arriving from Canadian locations should refer to our Arrival Passengers Guide. If you are arriving on the day of your intended cruise, cruise ship representatives will be available in the Domestic Arrivals area (Level 2) to assist you in finding the appropriate transportation to the cruise ship piers.  Look for our Customer Care and volunteer ambassadors in their distinctive green jackets or vests for assistance.

USA/International Arrivals:

Cruise ship passengers arriving from the USA or other International locations can follow these steps upon arrival to Vancouver.  If you are arriving on the day of your intended cruise, cruise ship representatives will be available in the Canada Customs Hall (baggage claim area) and in the International Reception Lobby (your first stop when you exit Canada Customs) to assist you in finding the appropriate transportation to the cruise ship piers.

  1. Follow the Canada Arrivals signs to the Canada Customs Hall. 
  2. In the Canada Customs Hall (baggage claim area), as well as the International Reception Lobby, you will be met by a cruise line representative and escorted or directed to appropriate ground transportation services to the cruise ship piers.
    You can also access the following services in the International Reception Lobby:
  3. All other Ground transportation services are available just outside the International Reception Lobby. Learn more about transportation to and from YVR.  

Our Customer Care team is always available to help.  Look for our Customer Care and volunteer ambassadors in their distinctive green jackets or vests.

 

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