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FAQ for Online Parking Reservations

1. How do I reserve online?

There are 5 simple steps to a successful booking:

  • Select your date and time details
  • Select the parking product that that best suits you
  • Complete your passenger details
  • Complete your payment details (including nominating which credit card you will use to enter and exit the lot)
  • Bring your confirmation number as provided in our confirmation email. (Please remember that you will need to bring your nominated credit card)

2. Is there an additional reservation fee?
No reservation fee is applied to bookings made via www.yvr.ca.

3. How far ahead can I reserve?
You may reserve up to 6 months ahead of your travel date.

4. Can I reserve at short notice?
A minimum of 4 hours before arrival at the lot is required for booking. However, we recommend reserving in advance to secure the best rate and ensure you can reserve a space in the parking lot of your choice.

5. How are parking charges calculated?
Parking charges are calculated by the half hour, the day, and the week based on the times and dates selected when the booking was made.  When booking in advance online, parking charges may vary depending on how long in advance the reservation is made.

6. What do I do at the airport on the day of travel?
Drive to the parking lot you have pre-booked. Signage is clearly visible at the airport. Please bring the map that is available on the website and your confirmation number. 

Once you have located the correct parking lot, insert your nominated credit card into the slot at the entrance column. The entry gate will recognize your credit card and will open for you. Please remember that you will need to bring your nominated credit card to both enter and exit the parking lot.

7. Where do I park?
Once you have entered the parking lot that you pre-booked, you may park in any parking stall that is unoccupied.

8. What payment methods are accepted?
We accept the following cards: Visa, MasterCard, and American Express.

9. How do I know that my reservation has been placed?
As soon as your payment has been accepted you will receive an online receipt; shortly after placing your booking, you will receive an email with a booking reference number confirming all your details. You should bring your confirmation number with you to the Airport as well as the map of where your chosen parking lot is located. You can also view your reservation by simply clicking on “Manage my Booking” on the YVR website. All bookings are made subject to our Terms and Conditions.

10. What happens if I need to cancel my booking?
You can cancel all bookings up to 4 hours prior to your scheduled departure time at no charge. The simplest way is to click on the “Manage my Booking” button at the top of the parking homepage.

In all communication, please quote the booking reference number.

11. What happens if I need to amend my booking?
You may amend your booking up to 4 hours prior to your booked entry time at no additional charge.

The simplest way is to click on the “Manage my Booking” button at the top of the parking homepage.

In all communication, please quote the booking reference number.

12. What happens if I forget or lose my booking confirmation?
If you do not have your booking confirmation, you are still able to enter and exit the parking lot by inserting your nominated credit card at the entry and exit columns.

Alternatively, you can have a new booking confirmation resent by clicking on the “Manage my Booking” button.

13. What is “Manage my Booking”?
This service enables you to amend or cancel your booking online. You can amend all your details including nominated credit card details and entry and exit dates up to 4 hours prior to your scheduled entrance time.

14. What is “Display Previous Bookings”?
This allows you to view the recent bookings you have made. You will simply need to enter your email address and postal code from the last booking made.

15. What happens if I want to bring a different nominated credit card to the one confirmed at booking?
If you are going to use a different nominated credit card to that detailed on your confirmation receipt, you can amend these details to your reservation online.  Simply click on “Manage my Booking” function.

If you enter and exit the parking lot using a card that is not your nominated credit card, you will be charged at the rates displayed at the entry to the lot.

16. What if I have forgotten or lost my credit card when I arrive at the airport?
If you enter and exit the parking lot using a card that is not your nominated credit card, you will be charged at the rates displayed at the entry to the lot.

Retain a copy of your parking receipt and contact the Parking and Ground Transportation office (parking@yvr.ca or 604-276-7739) upon your return.

17. How do I exit the parking lot?
When you return from your trip, simply insert your nominated credit card at one of our express exit gates. The exit gate will then open to let you out.

18. What happens if I enter the parking lot prior to my confirmed booking time?
If you enter the parking lot less than 3 hours before your confirmed booking time, the credit card that you use to exit the car park (your nominated card) will be charged the cost of additional time, based on the rates displayed at entry.

If you enter the parking lot more than 3 hours before your confirmed booking time, an amendment to your booking is required.  Simply click on “Manage my Booking” function or contact the Parking & Ground Transportation office (parking@yvr.ca or 604-276-7739).

19. What happens if I exit the parking lot later than my confirmed booking time?
If you exit the parking lot after your confirmed booking time, the credit card that you use to exit the lot (your nominated card) will be charged the cost of additional time, based on the rates displayed at entry.

20. What happens if I exit the parking lot earlier than what I pre-booked?
No refund will be made if your stay is shorter than the Booking period. 

21. How do I get Aeroplan miles?
Aeroplan miles are awarded with qualifying stays in specific parking facilities. If your stay qualifies, simply type in your Aeroplan number in the allotted field when entering personal data.  Please note that Aeroplan miles are not awarded until the entrance date selected.

22. How do I book disable parking?
All of our facilities have designated disabled parking stalls. We do not differentiate disabled parking for reservations purposes. 

23. Can I make a reservation for a motorcycle, oversized vehicle or a trailer?
Please contact the Parking and Ground Transportation office (parking@yvr.ca or 604-276-7739) to make a reservation for a motorcycle, oversized vehicle or a trailer.  Any vehicle requiring additional spaces may be subject to extra charges.

24. Is there any height restrictions?
There are no height restrictions in the Economy or jetSet Parking Lots.

There is a height restriction of 6’6” (2 meters) in the Parkade.

25. What if I want to reserve more than one car travelling on the same date?
You can reserve for more than one vehicle for the same dates; however, as the parking lot uses credit card recognition each reservation must use a different credit card to gain entry to and exit from the parking lot. Therefore, by using the “Manage my Booking” you will need to change your nominated credit card details on any additional reservations to a credit card that you will be bringing with you. You will not be charged again and this only applies to reservations with overlapping stays.

26. Why is there no availability for the dates I am trying to book? 
If there are no parking options listed for the dates entered, the car park is fully booked for all or part of your stay; or you do not meet the booking conditions for the product selected.

27. How do I know my payment details are secure?
This site is PCI-DSS compliant and uses SSL encryption software which is the industry standard. It encrypts all of your personal information including credit card number. The complete booking site is secure and this will be evidenced to you by a padlock appearing in your web browser (location will depend on browser and version being used) and the green browser address bar. Click here to view YVR Privacy Policy.

28. How do I make a reservation for Gateway Valet?
If you would like to reserve parking stall with Gateway Valet e-mail parking@yvr.ca and include your name, email address, dates and time of departure/return flight and the parking facility (Gateway Valet). A confirmation will be emailed within 72 hours of receipt.

29. How do I make a reservation for the South Terminal or any of the other YVR parking lots?
We are currently only accepting reservations for the jetSet Parking lot.  Please check back on the www.yvr.ca for updates. 

Contact Us:

If you have any queries, please contact us via:

Email: parking@yvr.ca

Telephone: (604) 276-7739 (M-F from 8:00 am to 4:00 pm PST)

Mailing Address: Parking & Ground Transportation

PO BOX 23750 Airport Postal Outlet
Richmond, BC V7B 1Y7