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Information and Assistance

Our 24-hour Customer Care staff and Green Coat volunteers are here to help. For Customer Care questions, please contact us by phone at 604.207.7077, TTY/(TDD) 604.207.7070, by email at, or by twitter @yvrairport.

Customer Care Counters

Visit one of our 12 Customer Care counters to speak with a Customer Care representative, 24-hours a day. Find flight, airport and general tourism information, maps and messaging services available in 170 languages through our Language Line.

Customer Care Staff

Our team of friendly Customer Care representatives are here to make sure you have the best possible experience at YVR. Look for their blue jackets.

Green Coat Volunteers

Our Green Coat Volunteers are located throughout the airport to provide a friendly welcoming face, answer any questions you might have and point you in the right direction.

To learn more about the Green Coat Program, check out our frequently asked questions. Looking to get involved? Contact our Green Coat team for further information.


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