Information and Assistance
Our 24-hour Customer Care staff and Green Coat volunteers are here to help. For Customer Care questions, please contact us by phone at 604.207.7077, TTY/(TDD) 604.207.7070, by email at firstname.lastname@example.org, or by twitter @yvrairport.
Customer Care Counters
Visit one of our 12 Customer Care counters to speak with a Customer Care representative, 24-hours a day. Find flight, airport and general tourism information, maps and messaging services available in 170 languages through our Language Line.
Customer Care Staff
Our team of friendly Customer Care representatives are here to make sure you have the best possible experience at YVR. Look for their blue jackets.
Green Coat Volunteers
Our Green Coat Volunteers are located throughout the airport to provide a friendly welcoming face, answer any questions you might have and point you in the right direction.
- British Columbia’s official tourism website has information about accommodation, transportation, maps and activities for communities around BC.
- Find maps, hotel and restaurant information and learn about Vancouver’s must-see attractions at Tourism Vancouver’s official website.
- Book a downtown Vancouver hotel stay on the Vancouver Hotel Destination Association’s official hotel portal.
- Find maps, hotel and restaurant information and learn about Richmond's must-see attractions at Tourism Richmond's official website.