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US Direct: From cabin to cruise with no time to lose

Another program aimed at improving the passenger experience will be re-christened today at YVR, as we see the return of US Direct for qualifying cruise ship passengers. 

Cruisers are a unique visitor to Vancouver, often arriving and departing within 24 hours, our fair city a pit stop on their way to the high seas and onwards to Alaska. A fair amount of folks even arrive on the same day as their cruise departs, touching down in the AM and shoving off in the PM. And for a select group of these travellers arriving directly from the United States, US Direct has significantly streamlined this process.

The US Direct program allows eligible guests arriving directly from the U.S. on the day of their sailing to utilize an expedited and secure in-transit transfer between the airport and port. Spearheaded by the Vancouver Airport Authority, in coordination with Port Metro Vancouver, participating cruise lines (see below), as well as Canada and U.S. Customs, US Direct could save traveling guests up to 2 hours of customs and immigration wait times.

To particpate in US Direct you must meet the following requirements:

  • US citizen
  • Arrive in Vancouver on a direct flight from the United States prior to 2 p.m. on the day of your cruise
  • Possess an airport to pier bus transfer. If you do not have a transfer, please contact your cruise line or travel agent before arriving
  • Place ship baggage tags on your checked baggage prior to airline check-in; tagged luggage is transferred directly from the aircraft to the cruise ship. If you do not pre-tag your baggage you will not be eligible to particpate
  • Participating cruise lines for 2013 are Princess, Holland America, Disney, Royal Caribbean and Celebrity

Upon arrival at Vancouver International Airport, follow the US Direct signage (as indicated below) and look out for YVR customer care staff. Passengers should have their proof of citizenship and bus transfer readily available. US Direct runs from late-May until mid-September.

Our Customer Care team is always available to help.  Look for our Customer Care and volunteer ambassadors in their distinctive green jackets or vests. 

6 Comments

  • Jerry (ITPCF) wrote on Jun 11 2013 AT 1:05 PM

    Great to have this facility/program back, and good coverage.  Just an observation:  re the last statement "Look for..." I believe the Customer Care staff (not the volunteers, who do wear green as you correctly noted), actually are adorned in their YVR blue attire.
    Happy journalling!
  • Pamela Dooley wrote on Apr 19 2014 AT 10:10 PM

    Is this service available to go directly from cruise to airport without going through Canadian customs?
  • Lorey wrote on Apr 28 2014 AT 5:02 PM

    I would also like to know if this is available to US citizen this year to go from RCCL cruise ship to YVR bypassing customs?
  • YVR Airport wrote on May 01 2014 AT 3:48 PM

    Hello,

    Unfortunately, the US Direct program will not be available for 2014. We have contacted the above commenters at the provided email addresses with the same information. Thanks for flying through YVR and enjoy your cruise!
  • Amanda wrote on Jun 26 2014 AT 9:11 AM

    Is the program still discontinued?

  • Tom Hallford wrote on Jul 19 2014 AT 11:10 AM

    Found this "announcment" too late.  Spent lots of time looking for special signs in early July.  Got through ok but felt silly wasting US and Canadian customs officials' time getting from plane to boat and boat to plane. 
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