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Tourism Richmond Service Awards: Sea Island Employees Recognized

Several leaders in customer service were recognized at Tourism Richmond's Service Awards earlier this week, held at the nearby River Rock Casino Resort. YVR was in attendance to hand out an award and is proud to recognize these individuals, several of which work either on Sea Island or at nearby airport hotels. Their dedication to their work and to delivering the best possible experience to customers and travellers reflects positively on the airport and community, and for that we thank you. This marks the sixth year of the Tourism Richmond Service Awards and the theme for 2014 was Making Memories. Have you experienced amazing customer service? Do you know somebody who goes beyond, every day? Keep them in mind for the 2105 awards to be held next May. This year's winners are:

  • Accommodations: Daphne Liou, River Rock Casino Resort;
  • Attractions: Robert Atkinson, River Rock Casino Resort;
  • Food and Beverages: Cherie Dubois, Harold’s Bistro at Sheraton Vancouver Airport Hotel;
  • Retail and Service: Jack Zhong, Chapters Ackroyd Rd.;
  • Transportation and Travel: Mike Cappiello, Sheraton Vancouver Airport Hotel:
  • Extra Mile Award: Sheena Brooks, Accent Inn Vancouver Airport Hotel:
  • Tourism Spirit Award: Frank Keitsch, Organic Ocean;
  • Tourism Partner of the Year: Joey Kwan, Aberdeen Centre.

In addition to the winners, we'd also like to recognize the finalists for the Extra Mile Award, which recognizes extraordinary service and rewards somebody who has gone above and beyond. Kudos to Crystal Lalonde from the Fairmont Vancouver Airport and Madelyn Turqueza, who represented Marquise Facilities from YVR. Good job!

  • •Mike Harvey—River Rock Casino Resort
  • •Crystal Lalonde—Fairmont Vancouver Airport
  • •John Lal—Sheraton Vancouver Airport
  • •Merceda Tolenada—Hilton Vancouver Airport
  • •David Li—River Rock Casino Resort
  • •Shawn Scott—PriceSmart Foods
  • •Madelyn Turqueza—Marquise Services at YVR
  • •Balwinder Brar—Days Inn Vancouver Airport
  • •Stephanie Wong—Vancouver Airport Hilton
  • •Trina Armour, Mia Yoon, Kathy Nguyen—Marriott Vancouver
  • •Raeburn MacDougall—Delta Vancouver Airport Hotel.
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