On my way back from Starbucks this morning (grande Americano eggnog misto in hand), I bumped into Bob Washington, one of our longtime Green Coat Volunteers and all-around great guy. We've also shamelessly used him for various photographic and editorial opportunities - see photo at right! Bob shared with me a great little story of the holiday spirit in action at YVR. What better material for a Christmas Eve blog post?
Last week, Bob was stationed at his usual spot, dispensing directions and jokes to busy passersby, when a woman approached him. She said, "I'm so glad you're here!" It turns out that almost one year ago, Bob had helped this customer find her missing wallet and bought her a coffee. Once again she was passing through YVR and wanted to repay the favour by buying Bob a coffee in return. Bob says, "It was a very nice gesture, but I'd just finished a coffee. I thanked her and suggested she buy a coffee for another passenger as a way of thanking me." And she did.
I think the trendy descriptor for this kind of gesture is "paying it forward," but for Bob, it's just doing the right thing. The holidays are hectic, and travel can be stressful at the best of times. But no matter what time of year you're passing through YVR, I hope you get the chance to experience this kind of genuine care that thousands of airport employees and volunteers are happy to deliver to our customers by going Beyond, Every Day.