A pilot project born at YVR to reduce Customs Hall wait times and improve the overall passenger experience will expand to other Canadian airports this year.
That’s right, Canada Border Services Agency (CBSA) announced last week that Automated Border Clearance (ABC) – a program launched at YVR in 2009 as a partnership between CBSA and Vancouver Airport Authority – has achieved full program status and will expand to other Canadian airports, starting with Montreal’s Pierre Elliott Trudeau International Airport.
Using technology developed by YVR in partnership with CBSA, the ABC kiosks automate the process of crossing the border into Canada. If you’ve travelled through the Customs Hall at YVR, you’ve most likely noticed the kiosks allowing eligible travellers to scan their passports and customs cards through a machine, before interacting with a CBSA officer. YVR’s 20 kiosks have been used by more than 2.4 million passengers since the programs launch and have greatly reduced Customs Hall wait times.
YVR has been recognized as an industry leader when it comes to developing initiatives to simplify the passenger experience. In fact, YVR has a number of programs in place to offer ease and speed of transit through its terminals, including Common Use Terminal Equipment and the international-standard setting Common Use Self-Serve check-in kiosks.