Getting around the airport just got easier today, as YVR launched its partnership with Aira, an app-based service for individuals who are blind or partially sighted. The partnership will help YVR further deliver on its commitment to accessibility by providing passengers on Sea Island with 24/7 access to a live agent who can help them navigate the airport through the user’s phone or video-equipped, smart glasses.
Aira users who come to YVR will receive a push notification indicating that access is free on Sea Island—at YVR’s terminals, the Sea Island Canada Line stations and the McArthurGlen Designer Outlet Centre. Aira is intended specifically for individuals who use mobility aids like a white cane, guide dog or a sighted-guide. Users must download the app to their smartphones and agree to Aira’s Terms of Service before using it at YVR.
In addition to Aira, YVR offers a range of accessibility features and services for our passengers—including accessible terminal design elements, travel planning materials and more. Passengers needing assistance are encouraged to advise their airline when making travel arrangements at least 48 hours prior to travel. Our Green Coat volunteers and Customer Care ambassadors are also located throughout the terminal to provide assistance. In addition, our Customer Call Centre is open 24/7 by phone (604-207-7077) or email at firstname.lastname@example.org and passengers can reach us through our twitter account @yvrairport.