A YVR Star is a Sea Island employee who has been nominated for providing outstanding customer care. We would like to recognize Alba Urquilla from Carillion Customer Service for going above and beyond to help a family of six that had accidentally booked a hotel all the way out in Langley.
Alba spent over two hours translating for the family to Spanish, getting a refund for their hotel, and then phoning multiple hotels to rebook them into a convenient Richmond location - at a discounted rate on top of it all.
Thank you Alba for the exemplary customer service!
Did you see someone go above and beyond at YVR today? Let us know! Tweet us your story at @YVR using the hashtag #YVRStars, send us an email at firstname.lastname@example.org, or visit us online at yvr.ca.