Our people are essential to our success. With 408 employees, of whom 302 are members of the Public Service Alliance of Canada (PSAC), the Airport Authority strives to create a workplace where employees truly enjoy and are fulfilled by their jobs. In 2013, the Airport Authority and PSAC reached a fair and equitable four-year collective agreement, which ensures continued operations at YVR.
The average age of an Airport Authority employee is 45.4, with an average length of service of 11 years. Our voluntary five-year average turnover rate is 2.7 per cent, with a consistently high average attendance rate of 97 per cent.
Investing in employee career development improves our oganization's business results. The Airport Authority maintains a target of 35 hours of training per employee on average during normal work hours each year. In 2013, we exceeded this target with an average of 43 hours of training and apprenticeship hours per employee.
We also offer up to $20,000 tuition reimbursement on the successful completion of education programs outside of normal work hours.