Our team of talented employees takes pride in each success, whether it’s a new service, another satisfied customer or the continuation of a great program. In 2014, we had all of these and saw our employee count grow to 416, 305 of whom are members of the Public Service Alliance of Canada (PSAC).
The Airport Authority strives to create a diverse workplace where employees truly enjoy their jobs. There is no snapshot of a “typical” YVR employee, as our workforce is unique and multi-talented. However, the average length of employee service—11 years—shows that we’re doing something right. In 2014, we maintained an average attendance rate of 97 per cent and a five year voluntary turnover rate under 3 per cent. Because of our efforts in 2014 and prior years, we were once again selected as one of B.C.’s Top Employers in early 2015—for the ninth year in a row.
Our employees embody our corporate values: Safety, Teamwork, Accountability, Innovation.
We go beyond for our employees, customers and communities and are committed to a workplace that upholds high ethical standards. We incorporate these standards into our day-to-day operations and ongoing employee training.
The Airport Authority is committed to developing the skills of our employees. We maintain a target of 35 hours of training per employee during each year and exceeded this target in 2014 with an average of 51 hours. The large jump in average training hours can be attributed towards our introduction of additional online training opportunities. We also offer up to $20,000 of tuition reimbursement on the successful completion of education programs outside of normal work hours. In 2014, five employees participated in this Long Term Education program.
To ensure we maintain a diversified team, our skilled trades employees are encouraged to develop a second trade. In 2014, approximately 71 per cent of our maintenance trades groups were dual-ticketed or in the process of becoming dual-ticketed. We also supported apprenticeship training for 10 tradespersons.
In 2014, the Airport Authority worked hard to improve employee learning opportunities. We focused on leadership and capability development and ensuring our employees continuously learn and have access to both skill and professional development opportunities. Our programs had tremendous success rates: we had 90 per cent of managers enrolled in their first course of the five-year, co-branded management development program with Sauder School of Business, and four directors completed the University of Toronto Rotman School of Management’s Executive Leadership Program.
We continually recognize employees who provide exemplary services and make outstanding contributions to our collective success.
The Stellar Awards are the highest form of recognition a YVR employee can receive. These awards, presented to 4 employees in 2014, recognize individuals who demonstrate exceptional effort and performance. Winners exemplify our Corporate Values and, through their actions and achievements, make outstanding contributions to the Airport Authority’s success.
The Bravo Program recognizes those who have gone above and beyond their regular scope of duties. Like our employees and their achievements, this award is diverse—ranging from thank-you cards to gift certificates. In 2014, we gave 172 of these awards to exceptional employees.
The Long Service Awards celebrate the long-term commitment of employees who have worked for the Airport Authority for five, 10, 15, 20, 25, and 30 years at an annual banquet luncheon with the Board of Directors and The Executive Committee.
The Airport Authority is dedicated to promoting innovation throughout the workplace. In 2014, we launched Test Flight, a crowd-funding employee initiative designed to capture and bring to life our employees’ very best ideas on improving YVR. They proposed ideas, with the aim to get funding from fellow employees who all received $50 as part of the initiative.
Our employees came up with a diverse range of ideas—from improving runway lighting maintenance to putting wheels on ladders and a YVR Toastmaster Membership. In total, 12 projects received funding in 2014.