One of our four sustainability pillars, the Economic Section features financial performance, customer satisfaction survey results, key initiatives and operating highlights. 



Financial & Operating Highlights (2011- 2013)

  2013 2012 2011
Excess of Revenue over Expenses (millions) 97.1 84.9 59.1
 Passengers (millions) 18.0  17.6  17.0
 Aircraft Runway Take-offs & Landings (thousands) 263  261  258

Our Customers

YVR welcomed a record 17.9 million passengers in 2013, representing a 2.1 per cent increase over the previous year, and surpassing the previous record of 17.85 million set in 2008. Visit the Facts & Stats page on our website for detailed passenger, cargo and aircraft take-off and landing numbers.

Customer Care

Caring for customers is central to our business and essential to our success. More than 120 Customer Care employees provide information and assistance at nine information desks located throughout YVR's terminal facilities.

New Routes and Services

China Eastern Airlines, China Southern Airlines, Air China, Air Canada and Sichuan Airlines all added frequencies between YVR and destinations in China in 2013. This service increase brought YVR’s weekly tally of flights to China to 75, more than any other airport in North America.

Our Destinations

Canada's second busiest airport, YVR served a record 17.97 million passengers in 2013, facilitated 263,000 takeoffs and landings on our runways and handled 228,000 tonnes of cargo. Fifty-three airlines serve YVR, connecting people and businesses to more than 109 non-stop destinations worldwide.
Aircraft tails

Commercial Services

North America’s first World Duty Free store continued successful operations at YVR in 2013. Featuring the best in beauty, fragrance, premium liquor and other luxury goods, YVR’s duty free sales soared to nearly $108 million in 2013.

Connections That Work

In 2013, we explored stories of the connections that work because of YVR, from shipping B.C. cherries around the globe to welcoming millions of international travellers to B.C. every year.

Financial Planning

The Airport Authority’s sound financial planning is reflected in our consistently high credit ratings, which are among the best in the world. Both Standard & Poor’s and Dominion Bond Rating Service confirmed the Airport Authority’s ratings at AA and AA (Low), respectively, in 2013.

Simplified Passenger Travel

After successfully installing 19 kiosks in YVR’s own U.S. preclearance facility in May, the Airport Authority successfully sold its technology to four other airports in 2013, including Montréal-Trudeau Airport, Chicago O'Hare International Airport, JFK Airport, Terminal 4 and Seattle-Tacoma International Airport.
APC Kiosk

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