One of our four sustainability pillars, the Ecomomic Rection features financial performance, customer satisfaction survey results, key iniatitives and operating highlights. 



Our Customers

YVR welcomed 17.6 million passengers in 2012, representing a 3.5% increase over the previous year. Visit the Facts & Stats page on our website for detailed passenger, cargo and aircraft take-off and landing numbers.

Customer Care

Caring for every customer is central to our business and essential to our success. More than 120 Customer Care employees provide information and assistance at nine information desks located throughout YVR's terminal facilities.

Financial & Operating Highlights (2011- 2013)

  2012 2011 2010
Excess of Revenue over Expenses (millions) 84.9 59.1 56.0
 Passengers (millions)  17.6  17.0  16.8
 Aircraft Runway Take-offs & Landings (thousands)  261  258  255

Financial Review

The Airport Authority’s sound financial planning is reflected in our consistently high credit ratings, which are among the best in the world. Both Standard & Poor’s and Dominion Bond Rating Service confirmed the Airport Authority’s ratings at AA and AA (Low), respectively, in 2012.

Building A Better Airport

The Airport Authority announced in 2012 a 10-year strategy outlining $1.8 billion in improvements designed to keep YVR competitive and an economic generator for British Columbia.

New Routes and Services

In 2012, we welcomed two new air carriers to YVR. Sichuan Airlines began service to Chengdu and Shenyang, China, Virgin Atlantic launched seasonal YVR-Heathrow service.

Simplified Passenger Travel

Together with Canada Border Services Agency (CBSA) we continued to expand the Automated Border Clearance program in 2012. Approximately 1.3 million eligible passengers used Automated Border Clearance at YVR last year, reducing congestion in the Customs Hall.

Our Destinations

Canada's second busiest airport, YVR served 17.6 million passengers in 2012, facilitated 261,000 takeoffs and landings on our runways and handled 227,000 tonnes of cargo. Sixty-eight airlines serve YVR, connecting people and businesses to more than 120 destinations worldwide.

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