One of our four sustainability pillars, the Economic Section features financial performance, customer satisfaction survey results, key initiatives and operating highlights.
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2014 was a year of exceptional passenger growth for YVR. We welcomed a record 19.4 million passengers, an impressive 7.7 per cent increase over 2013.
YVR continued to provide exemplary care in 2014, with our customer care team responding to hundreds of thousands of inquiries via multiple channels, and earning the “Least Frustrating Airport in North America” award from Bloomberg News.
YVR would like to thank our airline partners, who delivered an exceptional year in 2014. Our existing partners provided a strong foundation for growth. Our new partners made the decision to invest in our airport and our mission to connect B.C. proudly to the world.
2014 marked the arrival of exciting new routes and services at YVR. We ushered in the Year of the Dreamliner in January, with the arrival of our first Boeing 787 Dreamliner aircraft from Japan Airlines, followed by China Southern’s Boeing 787 and two Boeing 787’s from Air Canada.
Fifty-three airlines serve YVR, connecting people and businesses to more than 110 non-stop destinations worldwide. For more information on our destinations and partners, visit our airlines and destinations page.
In 2014, our initiatives focused on targeting increased connectivity between Asia and the Americas, the operation of a safe, secure, efficient airport, supporting operations in a sustainable manner, increasing revenue and building on our reputation.
2014 marked another ambitious step towards building a world-class, sustainable gateway between Asia and the Americas. We continued working on major projects that contributed to our 10-year gateway strategy, which aims to keep YVR competitive and connected.
Multi-year upgrades to airport infrastructure continued in 2014, including lighting installations, cycling improvements, dyke upgrades and electrical improvements.
The safety and security of our employees, customers and communities is paramount to our success. In order to be prepared to respond to possible threats, the Airport Authority continuously works on risk management and security upgrades.
2014 was a strong year for YVR’s commercial activities, which helped increase our sales per passenger. As a not-for-profit organization, all non-aeronautical revenue earned at YVR helps us reduce airline operating costs, in order to keep our operations lean and competitive.
The Airport Authority’s sound financial planning is reflected in our consistently high credit rating. Other than the Hong Kong International Airport, which is rated at AAA, the Airport Authority’s AA rating is the second-highest airport rating in the world.
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