Message from Craig Richmond
President & CEO
When the curtain dropped at the A-B Connector’s grand opening on January 13, unveiling Marianne Nicolson’s beautiful river-themed art piece, it was clear that 2015 would be a superlative year.
As Canada’s second busiest airport, YVR welcomed a record 20.3 million passengers in 2015. These passengers shopped in our stores, engaged with our employees—and voted for us, awarding YVR Best Airport in North America at the Skytrax Awards for an unprecedented sixth consecutive year.
Throughout 2015, we delivered remarkable customer experiences. The new McArthurGlen Designer Outlet Vancouver Airport opened in July and became McArthurGlen’s most successful launch ever, with over 160,000 visitors on the first weekend. Our BORDERXPRESS™ kiosks received the CAPA Centre for Aviation’s 2015 Best Airport Innovation in the World Award. And we continued work on facility improvements, including a new high-speed baggage system, improved aircraft gates and ongoing renovations to the original parts of our building.
Outside the terminal, we focused on building a safer, more efficient airport. In the summer, we began a multi-year construction program to build Runway End Safety Areas. We conducted repaving on a primary taxiway and installed more efficient LED runway lighting—all during our 100 busiest days ever, when up to 75,000 passengers traveled through YVR each day. We also opened our new Airside Operations Building, which consolidates all airside operations and features award winning design focused on sustainability.
The more than 23,000 people who work and volunteer at YVR continued to shine. Our world-renowned Green Coat volunteers helped passengers in 26 languages, while our employees and business partners delivered diverse events throughout the terminal and in our communities.
In early 2016, I was honoured to hear that BC Business once again announced YVR as one of the province’s most loved brands. We have achieved this recognition because we believe everyone counts. Every passenger helps us reach our growth targets. Every employee delivers an exceptional experience. And every community member who chooses YVR supports an organization dedicated to providing social and economic benefits. This is how we go beyond, every day. We do it together—as BC’s airport.
President & CEO
Vancouver Airport Authority