New Tools to Enhance Accessible Travel at YVR

For 20-plus years, the Airport Authority has worked hard to provide travellers of all abilities a positive experience travelling through YVR. All airport facilities have been designed to be barrier-free, including universal check-in counters, accessible washrooms and directional signage.

This commitment continues with the Airport Authority’s new partnership with Spinal Cord Injury BC (SCI BC), to help develop a series of how-to travel videos designed to help travellers with spinal cord injury or mobility impairment get the most out of their travel experiences.

Available on YouTube, each of the nine, minute-long videos focuses on a different aspect of the curb-to-cabin airport experience. From arrival and check-in to security screening and the logistics of transferring, with or without assistance, to an aircraft aisle chair, every step of the airport experience is covered. SCI BC collected travel tips from a panel of expert travellers with physical disabilities, who have collectively explored more than 80 countries spanning every continent.

The Airport Authority provided logistical support and some video resources for the day-long shoot, including coordination with partners WestJet and the Canadian Air Transport Security Authority (CATSA). Support for the video project is one part of the Airport Authority’s ongoing commitment to SCI BC’s peer program. Later this month, experiential tours for new wheelchair travellers will be offered at YVR, with more to follow throughout the year.

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