Airport travel industry experts are set to gather in Vancouver on September 7 to help shape the future of the passenger’s travel experience at Future Travel Experience 2012, hosted by Vancouver Airport Authority.
The world’s travel facilitators will meet during this three-day conference to launch future passenger initiatives and view the latest concepts from vendors. From the initial booking process through to baggage collection, every step of the travel experience will be explored from the passenger’s perspective.
The Airport Authority has long been an industry leader in simplifying the travel experience for passengers. Here are a few milestones achieved along the way:
1996 – YVR introduced common-use terminal equipment, allowing airlines to share hardware and counter space and offering the airport flexibility to maximize use of terminal space.
2001/2002 – YVR became the first airport in the world to introduce Common Use Self-Service check-in kiosks. This homegrown innovation has set the standard for the self-service check-in process, allowing customers to check in with multiple airlines and print their own boarding passes from one machine.
2003 – YVR introduced the On Board Check-in program, through which airline boarding passes are delivered directly to the cabin of cruise ship passengers, and baggage is tagged on board the ship and delivered directly to YVR.
2012 – In partnership with Canada Border Services Agency, the Airport Authority applied the self-service concept to the border clearance process with Automated Border Clearance (ABC). Twenty kiosks in YVR’s Customs Hall have dramatically reduced wait times for returning Canadian citizens.
The Airport Authority is always working on the next great passenger travel innovation. Look for more offsite check-in opportunities, smartphone applications and even biometric passports in the years to come.
More information on the Future Travel Experience Conference is available on the conference’s website.