A pilot project born at YVR to reduce Customs Hall wait times and improve the overall passenger experience will expand to other Canadian airports this year.
Canada Border Services Agency (CBSA) recently announced that Automated Border Clearance (ABC) – a program launched at YVR in 2009 as a partnership between CBSA and Vancouver Airport Authority – has achieved full program status and will expand to other Canadian airports, starting with Montreal’s Pierre Elliott Trudeau International Airport.
Using self-service technology developed by YVR in partnership with CBSA, ABC automates the process of crossing the border into Canada. YVR’s 20 kiosks have substantially shortened Customs Hall wait times by taking eligible travellers out of the traditional process of queuing up at the border inspection line. Canadian citizens and Canadian permanent residents who have a valid Canadian passport or Canadian permanent resident card have the option of using an ABC kiosk to clear the border upon returning to Canada.
More than 2.4 million passengers have used the service since it was implemented.
YVR has been recognized as an industry leader when it comes to developing initiatives to simplify the passenger experience. In fact, YVR has a number of programs in place to offer ease and speed of transit through its terminals, including Common Use Terminal Equipment and the international-standard setting Common Use Self-Serve check-in kiosks.