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Universal Access

YVR is committed to providing a positive airport experience for everyone. We focus on minimizing obstacles for people with disabilities and anyone requiring extra help.


In 2017, we held universal access working group meetings and we continued to train employees through a Disability Awareness Training program, in partnership with the Rick Hansen Foundation. Through this program, 88 of our employees completed the Ramping Minds experiential training and 106 employees took our RespectAbility seminar in 2017.

We partnered with the Canadian National Institute for the Blind (CNIB) and we engaged the Western Institute for the Deaf and Hard of Hearing (WIDHH) to provide a terminal audit, complete with focus groups on YVR facilities. We worked with the Pacific Autism Family Centre to offer employees the Autism Spectrum Disorder Awareness Lunch & Learn. And our popular tours for persons with spinal cord injuries and families living with autism continued throughout the year.

Our new computer-based training program designed to complement existing training programs was added to our partner training site. This includes language and communication, information on terminal services and assistance techniques.

Terminal Improvements

In 2017, we continued to make travel easier and more welcoming for everyone. We trialed several programs including a YVR courtesy shuttle for International Arrivals and a new customer care curbside role to assist customers with information as they arrive at the airport.

Our visual paging monitors located at our Customer Care counters have now been expanded to include Flight Information Display screens throughout the airport, where there are six or more screens, along with all domestic and international carousel areas.

We continued to work closely with a number of accessibility partners to enhance our services and programs at YVR, including Rick Hansen Foundation, Spinal Cord Injury BC, Canucks Autism Network, Western Institute for the Deaf and Hard of Hearing, Canadian Institute for the Blind and the Canadian Mental Health Association. We also completed a new animal relief area design for a future post-security location.

To enhance access to information, we updated our accessibility brochure and developed a new digital information kiosk to complement our customer care in the terminal and provide additional options to find information on airport services, flights, retail and dining offerings. The new digital kiosk trial will be implemented in our post-security U.S. departure area in early 2018.

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