We value our employees and encourage feedback through our bi-annual employee survey, all-employee meetings, coaching and performance discussions, the corporate intranet and more. We held three rounds of all-employee meetings in 2017, where employees had an opportunity to learn about what’s happening in the organization and provide immediate feedback. We recognized that 2017 was a demanding year, resulting in an average attendance at our all-employee meetings of 64 per cent, and to better facilitate our employees’ schedules we produced a video for the final round of all-employee meetings. We posted the video on the corporate intranet and had multiple presenters that updated viewers on current events around the airport. In addition, we held three all-management meetings.
Every two years, we conduct an employee engagement survey. We administer the survey over a two-week period and share results with all employees. In 2016, the participation rate was 92 per cent and the engagement score was 76 per cent.
As a follow-up, management presented their departmental results and worked with their teams to develop a plan to sustain or improve engagement levels. The Executive Team reviewed the plans for common themes and identified three initiatives for action in 2017:
- Operational Efficiency—teams to look at their internal processes and identify ways to automate, eliminate, clarify and operate more efficiently.
- Corporate Training—add an additional course offering of “Working Smart with MS Outlook.” This course provides tools and techniques for better time management.
- Career Development—encourage HR advisors and managers to focus on employee performance and career development planning.