Delivering Remarkable Experiences
In 2017, we continued to deliver an exceptional airport for everyone—through new programs, products and services—while working towards major future expansions.
Flight Plan 2037
On January 18, we launched Flight Plan 2037—YVR’s ambitious future roadmap, developed in consultation with our airline partners, which consolidates our many plans under a vision of sustainable growth. Flight Plan is one of the largest and most aggressive development programs ever undertaken at YVR, with a range of projects that will help support the 35 million passengers expected to travel through YVR annually by 2037. In 2017, we started work on many of these projects including an international terminal expansion, a new Parkade, a Central Utilities Building, a long-term parking lot and more. Key to this roadmap is the incremental approach to expansion, which will allow YVR to grow in a sustainable manner. Thank you for your patience as we work to build a better airport for everyone!
For more information on the latest Flight Plan projects, including updates on construction, please visit yvr.ca/construction.
- 1,300 + kiosks sold
- 39 airport and seaport locations
YVR’s BORDERXPRESS™ self-service kiosk technology reached new milestones in 2017. We continued to lead the global market, having sold over 1,300 kiosks to 39 airport and seaport locations in North America, the Caribbean and Europe. This included 374 kiosks sold in 2017, a 40 per cent increase over 2016, with new airport contracts in Europe, the United States, the Caribbean and the Pacific. We went live with our kiosks in Barbados, trialed the technology with the Cypriot government and completed the first-ever installation of kiosks on a passenger ship as part of a successful two-month pilot with America Cruise Ferries.
In addition, we expanded BORDERXPRESS™ to meet the requirements of Canada Border Service Agency’s new Primary Inspection Kiosk (PIK) program—making us the first major Canadian airport to do so. These self-service kiosks are capable of processing nearly all international travellers and have greatly reduced wait times through their user-friendly interface.
Less Airport Stress Initiative
We treated our passengers to an enjoyable stress-relief strategy through the Less Airport Stress Initiative (LASI), a pilot program with St. John Ambulance that includes YVR Ambassador Dogs throughout the terminal. The program has been a big success and we are looking forward to exploring future options for its expansion.
We are committed to delivering a comfortable terminal experience and in 2017 we were proud to announce two new lounges from our partners:
Air Canada Maple Leaf Lounge
Air Canada revealed its beautifully renovated Maple Leaf Lounge, located across from the security lanes in our International Terminal. The new space features contemporary Canadian architecture, inspired local cuisine and a range of amenities including spa-inspired shower rooms.
SkyTeam opened its first lounge in the Americas at YVR. The new lounge provides SkyTeam member airline passengers with a panoramic view of the runway and mountains while offering a luxurious pre-flight experience with local flavours, dedicated work stations and showers. SkyTeam member airlines serving YVR are Aeroméxico, Air France, China Airlines, China Eastern, China Southern, Delta Air Lines, KLM Royal Dutch Airlines, Korean Air and Xiamen Airlines.