Creating a Connecting Hub
To be a global hub, we have to constantly improve. In 2017, we completed new systems, launched new programs and worked with our partners to improve connections.
New Boarding Processess
YVR is experiencing incredible growth and, like other leading airports around the world, we are incorporating bussing operations. In 2017, we launched a passenger bussing initiative with two airline partners. To ensure we provided a seamless experience, we created a new bussing gate in our international terminal and provided several new high-end buses for passengers and crew. Passengers not only enjoyed the same terminal experience as non-bussing passengers, they also experienced minimal transfer times and walking—with pick-up at the gate and drop-off at Customs.
As YVR grows, we will continue to expand bussing operations. In 2018, we will implement Aviramps, which allow all passengers to board through a covered ramp. We also added seven electric buses. We will significantly increase our bussing capacity in our Transborder (U.S.) and International terminals, which will allow us to grow in a sustainable manner as bussing operations are not only efficient but also cost-effective, at a quarter the price of an attached gate. And our focus will always be on the customer, ensuring we deliver a great airport experience.
A big thank you to our 2017 bussing partners, who went beyond to ensure the bussing initiative was a success!
Faster Baggage Transfer
We greatly improved our ability to process baggage through the multi-year, Expedited Transfer Facilities project. Our team completed a new high-speed baggage backbone using TubTrax technology, which connects 25 kilometres of existing systems and can transfer a bag to anywhere in the airport in under 30 minutes. This creates a more reliable and efficient baggage experience for our partners and passengers.
We made great progress with YVR’s International to Domestic Transfer Process (ITD), a procedure that allows passengers from select international destinations to connect to domestic flights without having to retrieve their baggage.
We commissioned a secure baggage inspection area for Canada Border Services Agency (CBSA) with passenger holding areas to expand the program to include all WestJet and Air Canada flights from the United States, European Union, United Kingdom and Australia. In addition, we conducted trials with Air Canada for additional regions including flights arriving from Tokyo, Beijing and Shanghai.
Future plans include trialling more flights and regions, expanding eligibility and developing a new satellite primary inspection area to streamline the process.
We sincerely appreciate the support of CBSA, WestJet and Air Canada as we work together to improve the connection process at YVR.
Working with Government Partners
YVR is active with all levels of government and works closely with our representatives to ensure we develop the airport to reflect the needs of the community. In 2017 we continued to explore bilateral agreements, improve connecting processes and ensure efficient access to Sea Island for goods—while continuing to advocate against the share capitalization of Canadian airports.
Connecting with Local Government
YVR has a responsibility to work closely with municipal, provincial and federal governments to ensure we address the needs of the region. This includes meeting with the City of Richmond on a monthly basis, annual presentations to municipalities throughout the Lower Mainland, regular meetings with provincial and federal MPs and ongoing work towards informing and shaping legislation, regulations and policy. Our interactions in 2017 provided a valuable opportunity to engage decision-makers on ways to work with YVR on key initiatives such as our new 20-year Master Plan, YVR’s future terminal expansion and our environmental management activities.
Asia-Latin America Gateway Summit
YVR is well-positioned to be a major link between Asia and the Americas. To capitalize on this advantage, we hosted the first Asia-Latin America Gateway Summit on March 28 – 29, 2017. More than 90 decision-makers from industry and government gathered to discuss key themes such as emerging market opportunities, air access challenges, visa issues and transit connection policies. The successful Summit identified specific action items including removing visa restrictions for select markets, further developing air bilaterals, creating a unified tourism approach and improving the movement of cargo through new facilities. YVR continues to work closely with industry and government partners to deliver on these recommendations.