The short-term incentive plan measures focus on net operating margin, customer satisfaction, employee engagement, our reputation within the community and operating costs per enplaned passenger. The results are determined based on audited financial information and through surveys conducted by independent, third-party firms.
The long-term incentive plan measures are based on a rolling cycle that measures performance over three years. The measures are based on continued performance in passenger growth, on sustainability leadership and a sound financial management/interest coverage ratio.. The long-term incentive plan incorporates the aspirational goal of sustainability leadership compared to both other international airports and local community organizations. This leadership position is measured by an independent external firm. The long-term incentive plan also includes sustainability measures for reductions in greenhouse gas emissions, water usage and airport waste.
In addition, the Human Resources and Compensation Committee and the Board of the Airport Authority review the individual objectives set annually for the President & CEO and each executive. Performance on these objectives is part of the short-term incentive award calculation and also influences salary increase decisions.