Tenant Customer Service Awards
To ensure customers receive a positive and seamless experience, YVR conducts a secret shopper program with tenants year-round. In 2016, we rated concessions quarterly, totalling 674 mystery shops for the year—a sharp increase from 600 in 2015. We were thrilled to see that 107 front-line employees achieved perfect scores, a 14 per cent increase from the previous year. We recognized these winners at our 2017 YVR Stars awards, demonstrating YVR’s commitment to delivering exceptional customer experiences.