Creating a Connecting Hub
Every day, YVR connects people and products from all over the world. In 2016, we worked on a broad range of initiatives that will make YVR a global leader.
On January 1 we launched ConnectYVR, a fair and equitable program for airlines that provides a highly competitive rate structure for terminal and landing fees, designed to incent airline growth and efficiency. The program dropped existing airline rates by 15 per cent in the first year, making YVR’s rates lower than any other major airport in Canada and competing U.S. airports. In addition, the program reduced our ground handler fee in order to support YVR’s transition to electric tugs—helping us to reduce our environmental impact. Thanks to ConnectYVR, our partners continue to add exciting new services, providing more options for our passengers and increasing our business.
The rate structure is available at yvr.ca/ratesandcharges.
Expedited Transfer Facilities
We made great progress with the Expedited Transfer Facilities project, which includes facility expansions to help minimize passenger transfer times. The building component, completed in 2015, expanded sterile corridors, hold-rooms and baggage halls in the main terminal. The baggage component includes a new high-speed baggage backbone using TubTrax technology, which connects 25 kilometres of existing systems and can transfer a bag to anywhere in the terminal in under 30 minutes. The baggage backbone project was substantially complete in December and will be fully operational in 2017.
International to Domestic Transfer Process
We advanced YVR’s new International to Domestic Transfer Process, a procedure that allows passengers from select international destinations to connect to domestic flights without having to retrieve their baggage. This will benefit all passengers by improving the flow of people and bags throughout the terminal.
Work included commissioning a secure baggage inspection area for Canada Border Services Agency (CBSA) and passenger holding areas and expanding the program to include all WestJet and Air Canada flights from the United States, European Union, United Kingdom and Australia. Future plans include trialling additional flights, expanding eligibility and developing a new satellite primary inspection area to streamline the process.
We sincerely appreciate the support of CBSA, WestJet and Air Canada as we work together to improve the connection process at YVR.
Integrated Marketing Strategy
YVR’s Integrated Marketing Strategy had a very positive second year, resulting in 18 new routes and destinations and two new airline partners. The strategy received strong support from Team YVR, which includes tourism bodies, business organizations, industry associations and government partners. This team worked together to promote our airline partners, conducting a range of activities including year-round marketing in the local community to encourage people to dream about where they could fly direct from YVR. In addition, YVR and Tourism Whistler formed a new partnership, targeting key markets in the United States and United Kingdom.
Perceptive Airport - yvr.ca
YVR strives to be a perceptive airport—one that anticipates customers’ needs and wants—and in 2016 we made great progress towards this goal with the launch of our new, mobile-optimized website. Available in English, French and Simplified Chinese, the website provides users with easy access to desired information through responsive design, interactive maps, flight search, accessibility features compliant with Web Content Accessibility Guidelines (WCAG) and much more. It marks an evolution in YVR’s innovative use of technology, aligning our digital tools with YVR’s Digital Gateway, a cloud-based solution that acts as the central information hub for YVR’s various services, facilities and data. At all times, we are committed to privacy. Through the Digital Gateway, YVR securely stores information and only shares non-personal and non-sensitive data with our partners. This includes maps, points of interest and other data sources that help YVR further enhance the airport experience. The Digital Gateway also supports YVR’s App, which we upgraded in 2016 with enhanced maps, facility data and user tools.