Building For a Gold Medal Performance

Canada’s second busiest airport, Vancouver International Airport (YVR) welcomed 16.2 million passengers in 2009, saw more than 258,000 aircraft take-offs and landings on our runways and handled 198,422 tonnes of cargo. Sixty-seven airlines served YVR, including scheduled carriers, charters, code share flights and cargo carriers, which provided travellers and businesses access to 119 destinations.

Preparation was a key theme in 2009 as our city, province and country geared up for an event to put British Columbia and Canada on the world podium: the Vancouver 2010 Olympic and Paralympic Winter Games. From the outset, we knew that YVR would provide the first and last impression of Vancouver and the 2010 Winter Games to visitors and athletes alike. Our goal was not only to make sure the travel process at the airport was smooth and seamless, but to create an atmosphere that was both welcoming and energetic.

People are at the heart of what we do. Ensuring each and every customer at our airport has a positive experience is key to our success. We implemented initiatives and worked with our communities throughout 2009 to improve customer care, enhance the Airport Authority’s standing in the community and continue our strong relationship with our employees.

Our Accountability

The Airport Authority is committed to you, our stakeholders, and providing comprehensive information about our sustainability initiatives and goals in all areas of our business: Economic, Environment, Governance and Social.

The Economic report provides information on our financial planning, customer care, facilities and includes Vancouver Airport Authority’s financial statements.

The Environment report offers detailed information about the Airport Authority’s environmental planning and management, as well environmental performance targets and results.

The Governance report contains information about our Board and Executive leadership, our subsidiaries and governance practices.

The Social report provides information about our employees and workplace initiatives as well as Vancouver Airport Authority’s involvement in the surrounding community.

This year we are taking a more sustainable approach to our reporting by offering our complete annual report and sustainability report online only. A printed copy can be sent upon request.

2009 Awards and Recognition

AIRPORT OF CHOICE

  • No.3 airport in North America in a survey of international passengers conducted by U.K.-based Skytrax
  • No. 5 airport in the world (in the 15 million to 25 million passengers category), in Airports Council International’s 2009 global airport survey of international passengers
  • No.7 airport in the world by Lonely Planet

A GREAT PLACE TO WORK

  • For the fourth consecutive year, one of B.C.’s top 50 places to work in a survey by Mediacorp Canada Inc.

BEST AIRPORT SERVICES

  • No.2 Best Green Concession Practice or Concept winner in the Airports Council International – North America excellence in airport concession awards for the Domestic Terminal C-Pier expansion
  • First place winner in Airports Council International – North America marketing awards for the Airport Authority’s 2008 Media Guide
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