Social

The Social report presents information on our people and people practices, including health and safety, career development, our community investment program, and our stakeholder and community engagement initiatives and results.

Our People

Our people are critical to our success. With 416 employees, of whom 332 are members of the Public Service Alliance of Canada (PSAC), the Airport Authority strives to create a workplace where employees truly enjoy and are fulfilled by their jobs. Through skills development, employee recognition and health and wellness, we endeavour to create an environment that supports and develops our employees.

Health and Safety

The health and safety of our employees is one of the Airport Authority’s top priorities. We adhere to the highest standards for employee health and work to build a safety-oriented workplace culture.

One of the ways we measure our health and safety performance is by tracking any injuries that occurred at work which resulted in an employee missing work. There were three lost-time injuries at the Airport Authority in 2009. Our target for each of these indicators is zero.

AIRPORT AUTHORITY HEALTH AND SAFETY KEY PERFORMANCE INDICATORS

LOST TIME INJURIES AND DAYS LOST DUE TO INJURY

Overall customer satisfaction

Our Communities

The Airport Authority continued its sponsorship and donations focus on three main areas in 2009: family and communities, First Nations culture and heritage and supporting employee-driven giving initiatives. In 2009, the Airport Authority provided $474,000 to 69 charities or community organizations through our community investment program, and contributed an estimated $30,000 of in-kind donations to 17 organizations.

As part of our public consultation activities, each year we undertake a community survey, conducted and compiled by an external consultant. In 2009, overall impressions of YVR were positive, with approximately 78 percent of Metro Vancouver residents giving the airport a rating of 4 out of 5 or higher.

OVERALL POSITIVE IMPRESSIONS OF YVR

Overall positive impression of YVR

Connecting With Our Communities

In July 2009, the Airport Authority proudly opened its new Public Observation Area. Located in the Domestic Terminal, the Public Observation Area provides stunning views of the airfield and is a popular meeting place for travellers, employees and the community at large.

For detailed information about our community relations programs and community engagement, visit our Community Relations section.

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